Ticket 1
Ticket 2
Ticket 3
Ticket 4
Ticket 5
100
Student has an active flag
Test Management/Policy - Active Flag
100
Site is getting the following message - "Previous login may have unsent responses stored on the TSM."
Test Management/Policy - Active Flag
100
A site has the wrong TSM server domain information in their COS-DTK configuration.  You help them update their TSM server domain information in their COS-DTK configuration under Locations.
DRC Setup/Connectivity - COS- DTK
100
A site has not whitelisted the necessary URLs on their network and have not allowed DRC's content to flow through their firewall.
Client Setup/Connectivity - Network/Firewall
100
User is wondering when their returned materials will show up under Answer Document Tracking
Paper/Pencil Testing - Tracking
200
Invalid Username/Password
Test Management/Policy - Invalid Username/Password
200
Site needs help downloading and setting up their TSM
DRC Setup/Connectivity - TSM Setup
200
A student that needs TTS, started testing with form number 09.  They are not hearing the TTS while they are in their test!  You ask that they refer to their State Assessment Specialist for more direction.
Test Management/Policy - Refer to client
200
A Site is looking for a specific manual on Georgia's eDirect page.
Test Administration - Documentation
200
User wants to order additional materials, but does not have the proper permissions.  You send them to their DAC to request the proper permissions.
User Management - Accounts/Password Request
300
Student could not complete the test in one day.  The test ticket locked over night.  Site needs to unlock the student's ticket
Test Management/Policy - Unlock
300
The client's hardware, a 2012 Windows Server, has the incorrect time.  It is off by 5 minutes!  When clicking the "Update Content" button on their TSM, they get an error message.  You tell the client to correct the time on their TSM.  After doing so, the "Update Content" button works.
Client Setup/Connectivity - Hardware/Equipment
300
Student is trying to get back into the non-calculator section of their Math Section 1 test.
Test Management/Policy - Test Progress
300
A site is wondering when their testing window closes
Test Administration - Scheduling
300
District-level user has questions about how scoring works and are trying to interpret their scores
Test Management/Policy - Refer to clinet
400
Site needs to order a test booklet during their additional material window
Paper-Pencil Testing - Additional Order
400
A User is trying to login to Georgia's edirect page, but they forgot their password.
User Management - Accounts/Password Request
400
A student submitted their test while they still in the Practice Question section of their test.  After unlocking the test, they "Next" button is not working.  Phil regenerates the test.
Test Management/Policy - Regeneration
400
A Student needs to transfer from school A to school B within a District.  You walk the user through removing the student from school A's test sessions, editing their school information in student management, then adding them to the appropriate test session at school B.
Student Management - Student Transfer
400
Site is wondering if test tickets are secure materials
Test Administration - procedural
500
Site is wondering when their materials will arrive
Paper-Pencil Testing - Tracking
500
A site is claiming that a student's written response was lost.  They are looking for a reason.
Test Management/Policy- Test Progress
500
A Site is receiving the following error message, "Unable to retrieve file xyz.mp4 from TSM."  You have the site recheck content/update content on their TSM.  This fixes the issue
DRC Setup/Connectivity - TSM Error
500
A site is getting red marks while running an SRC (System Readiness Check)
DRC Setup/Connectivity - INSIGHT/SRC Error
500
If I have a question about how to code my ticket, I should reach out to...
the GA-ND group in hipchat/ Michael P/ Phil
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