Attendance
what does UAP stand for
what is unscheduled absence point
How many signatures do you have to have on each til receipt?
what is 2 signatures; till holder and the verifier
Opening and closing door is an example of?
What is White Glove treatment
Can agents leave the store while waiting to open?
what is NO!
What do you get when you sale a Flex package, how many RGU's do you earn?
what is $3.00 per Flex sale, but no RGU
How many UAP's do you get if you are 7 mins late?
what is HALF A POINT, unless a pattern or excessive use of the grace period will be treated as excessive tardiness and will result in 1.0 UAP.
what should you do if your customer does not want to sign receipt?
what is scribe that your customer REFUSE TO SIGN, and then you sign the receipt.
"Do you travel a lot"? , "How often are you home" ? is an example of?
What is Discover needs
Who is responsible for handling returns?
what is RSA, RSP, RSE, ASL, ASM
Do you have a certain internet speed to get flex?
what is 275 or higher
How many UAP's do you accrue if you leave halfway through your shift?
what is A WHOLE POINT
where do you make the payments for our customers if they do not want to use the kiosk?
what is Xstore
Adapting and customizing responses for each customer is what type of awesome experience ?
What is Listen Actively and Respond Appropriately
How many store logs do we have to manage daily, and what are they?
what is 5, Public file, Kiosk log, Safe log, Key lock, Deposit log
How many days are allowed before you can re-enter a sale to get credit?
what is 7 days
How do you communicate that you cant report to work?
what is CALL IN DAY PRIOR
When should you grab your cash bag?
what is at the beginning of your shift
Thanking and showing empathy to the customer for is an example of ?
what is show appreciation
Who should issue your bag? and who should return it to?
what is the leader
What package can customers now find STARZ under?
what is none at this time.
How many UAP'S before you get corrective action?
what is 1 UAP, after all flex, Floating holiday and vacation time has been exhausted
How much money do we submit change orders for?
what is the amount needed, not to exceed $400
Name all Key Behaviors
What is Be warm and Friendly
Own it
Show appreciation
Listen Actively, respond appropriately
Discover needs
Be an xfinity ambassador
How much money does xstore get opened and closed with?
what is $2400
What is our store slogan?
what is "Only at Tidwell " !