Software
Software that the user interacts with directly, such as a web browser, word processor, or spreadsheet program.
What is Application Software?
This two-digit number system is the native language of computers.
What is Binary?
A single block of code that allows a computer to recognize and interact with a specific piece of hardware, like a printer or graphics card.
What is a Driver?
The process of formally documenting every step you take to solve a problem for future reference and organizational knowledge.
What is Troubleshooting Documentation (or Process Documentation)?
A type of software license that is distributed free of charge, often includes the source code, and encourages modification and redistribution.
What is Open Source software?
The acronym for the common methodology used in troubleshooting: Do No Troubleshoot, Isolate the Problem, Replicate the Problem.
What is DNT-IP-RP (or variations of a similar process)?
A development practice where code changes are automatically tested and deployed to a staging or production environment with little human intervention.
What is Continuous Integration/Continuous Delivery (CI/CD)?
In customer support, this term describes the ability to share a user's frustration or feelings and understand their perspective.
What is Empathy?
The term for an unexpected condition or error that is gracefully managed by the application, often preventing the program from crashing entirely.
What is Exception Handling?
The first step in the troubleshooting process, according to the Google IT course, which involves gathering information and observing the symptoms.
What is Identifying the Problem?