Vehicle Assignment
The system we use to set up an assignment for a vehicle inspection.
What is CCC?
This is how you know the vehicle has been deemed a possible Total Loss in CCC.
What is CCC will check the box as Predicted Total under 'Select Appraisal Type'?
These are the 2 most common reserves for 1st party collision.
What is CIL and COL?
This is our first payment option for a customer.
What is DTP (Direction to Pay)?
These are the 2 ways we can replace a damaged car seat.
What is making an assignment through CSS or issuing a payment to the customer?
The MOI determines if a vehicle is one of these 2 things.
What is repairable or a possible Total Loss?
These are the 3 assignment options, in order, for a possible Total Loss.
What is Quick Estimate, Staff Assignment, and Assignment Specialist?
These are the rental reserves for both 1st and 3rd party.
What is RRR and PDO?
These are the 3 states that do no accept a verbal DTP.
What is MA, RI, and NJ?
These are the things we need to explain to a customer during the initial contact.
What are Coverages, Liability, Inspection details, Payment, Communication preference, and name/contact info.
There are the 6 items you need to fill out in Charlie for the MOI to run.
What is the Mileage, Areas of Damage, Equipment Failure, Airbags Deployed, Safely Driveable, and Estimate obtained?
These are the 2 things we have to do to move the vehicle to a storage-free facility.
What is ask for permission to move and make a Copart assignment?
You need one of these reserves for property that our insured is liable to pay damages.
What is PDL?
This is our 2nd payment option when DTP has been declined.
What is Electronic Payment?
This is something we need to either rule out of confirm from all parties involved in the loss during the initial contact.
What are injuries?
These are 2 ways we can tell if an assignment has been made in Charlie?
What is checking the file notes, and clicking on the Vehicle?
These are the 2 assignment types where we have to select "Hold for Pick-up" in Copart.
What is Quick Estimate and Staff Appraiser?
This is the reserve for striking an animal.
What is RAA?
This is the transaction code for a final loss payment.
What is a 22?
These are 3 of the templates we may need to use from the Doc Tool during our initial contact.
What is Initial Contact, Payment DTP, Injury, and To-Do?
These are the 2 best options for our customers to get their vehicle inspected.
What is CARE and Quick Estimate?
This is when you need to add the Copart lot number and address in CCC.
What is Assignment Specialist?
This is the reserve you set when we are not going to make a payment, and no other reserve has been set.
What is the NCL (or 99)?