Cat 1
Medication for dry eye from Sun Pharma
What is Cequa?
Treatment of major depressive disorder
Auvelity
The patient leaves the URAC form blank. We send them the _________macro.
What is the blank URAC macro?
SMS failed, needing # and/or email
What is move to contact md
Only if a patient is out of medication would we mark an order for this
What is expedited shipping?
Targets the acne hormones in the skin
What is Winlevi
Hypoactive sexual desire treatment
What is Addyi?
What is the Social Security Number Required (SSN) macro
We must do this when we take payment information over the phone
What is pausing call recording?
XXXX-XXXX-XXXX
What is an order number?
The manufacturer of Wellbutrin and Aplenzin
Who is Bausch?
When a patient wants to apply a coupon, we would send them the manufacturer ___&____ for approval.
What is terms and conditions?
If a prescription is not working for patient, we call this a __________and submit an AE
Lack of efficacy (LOE)
If the insurance was reversed and patient wants the medication, we would do this
What is request an insurance re-run?
PAP application available for this medication
What is Trudhesa?
What major pharmacy that we work with does not accept HSA/FSA?
What is Thrifty White
Treatment for nausea/vomiting
What is Bonjesta
What macro do we send first to a Luminopia CG when responding to an email?
What is the Move to Escalations - Step 1 - Reply to Patient for Luminopia?
You would mark an order as _____ if they had the following exceptions: insurance, payment, patient decision, HCP action
What is pending?
Who do we message for DS change requests, consignment pricing, ICD-10 code, DOB or name spelling issues, confusing notes on order or order is stuck in PhilRx process, insurance billing issues
How many medications are we able to skip the PA's for?
What is 8
Medication for severe vernal keratoconjunctivitis (VKC) in children from 4 years of age and adolescents.
If a patient sends an email from an email address not on file, we send them what macro?
What is the No patient found macro?
For an insurance related exception (1st outreach), we send communications, notate the account and do what to the zendesk ticket?
What is Apply “PSup Follow-up in 2 days” Macro and submit On hold
This is created when our pharmacy team requests a prior authorization from the doctor's offce
What is a CMM Key?