Tools
The tool used to see the status of the returned defective device.
RMA Lookup Tool
Used to cancel any RMA
RMA Cancellation Tool
The tool used to check the order details of the order such as the status.
Order Lookup Tool
Used to file a bug for shipping and return.
Bob Lighthouse Bugs
This should be completed when the customer claims that they haven't received the replacement.
RMAs Not Received Form
The used to perform tasks like creating RMA, Cancelling Order, Starting a refund, etc.
Falcon Tool
This tool is used if customers request replacements for certain parts depending on which product.
Spare-parts Tool
A tool used to add or remove the reported devices as lost or stolen from blocklists.
Get GSMA Active Blocks