EdCloud
What option do you click on to view the org's current EB Integration type?
Savvas Identity
Which tab do you use to change a user's password?
People
What does SFT stand for?
Secure File Transfer
What type of internal customer do we commonly Chatter?
Account Managers
Section
What does Radmin stand for?
Rumba Admin
What information can you send using Nextcloud (TechSFT)?
Password
Username
Files
What symbol do you enter when you want to tag someone using chatter?
@ symbol
What information do you enter in the tenant field when searching for an org?
School District's name
After resetting the password for a user, what should be your next step?
Select "Prompt the user for a new password" option
What type of document is created when clicking on New in Nextcloud (TechSFT)?
Text document or .txt file
Name one common situation where we may need to reach out to the AM
AM is requesting a license move
No order found
License expired correctly
Order placed for wrong school
Demo, Pilot, or Training request
Is the Federated ID value case sensitive?
No
Name one temporary password you can provide customers with when resetting their passwords in Radmin.
Savvas01
Welcome01
How long is the TechSFT link active for?
Default is 10 days
On what site can you locate Templates to use when sending a Chatter?
Licensing Processes