EdCloud
What option do you click on to view the org's current EB Integration type?
Savvas Identity
Which tab do you use to change a user's password?
People
What does SFT stand for?
Secure File Transfer
What is the preferred method of reaching out to an Account Manager on behalf of a customer?
Google Chat
Section
What does Radmin stand for?
Rumba Admin
What information can you send using Nextcloud (TechSFT)?
Password
Username
Files
What Salesforce tool can make your casework more efficient and fun?
Macros
What information do you enter in the tenant field when searching for an org?
School District's name
After resetting the password for a user, what should be your next step?
Select "Prompt the user for a new password" option
What type of document is created when clicking on New in Nextcloud (TechSFT)?
Text document or .txt file
What in-app feature can result in incomplete fields in a Salesforce case?
Realize-Reported Issue
Is the Federated ID value case sensitive?
No
Name one temporary password you can provide customers with when resetting their passwords in Radmin.
Savvas01
Welcome01
How long is the TechSFT link active for?
Default is 10 days
Where can you find out precisely what a macro does for you on a case?
View Details