Casement
Name the wood piece that covers the LOCK on the inside.
What is: Trim Stop or Lock Side Stop
The type of glass that was distinguished by XI in a circle
3/8 inch dual pane organic glass
This double hung window series features balancers which are located in the head jamb
200 Series Perma-Shield Narroline Double Hung Window Unit
True or False
If an item is replaced under warranty does
your warranty start over?
False
Where are the tilt latches located on a 200 Series Tilt-wash double hung window unit?
The tilt latches are located on top of the lower and upper sashes. The latches push in towards the sash lock.
Tandem locks were first introduced in what year?
a.1999
b.1976
c.2001
d.1995
1995
Moisture between the panes of glass that cannot be wiped away
Seal Failure
Describe the difference between how a homeowner would tilt the 200 Series Tilt-wash compared to how they would tilt a 400 Series Tilt-wash (include location on window unit)
200 Series: Tilt latches located on the top of the lower sash which push in towards the lock
400 Series: Tilt latches located in the side jambs which move up and down in a channel/track and push down into the lower sash
What is the warranty for a stress crack on a 400 Series Casement window unit with impact-resistant glass?
There is no warranty for a stress crack on impact-resistant glass
SFK# 5091: Impact-Resistant Glass Breakage
Name TWO reasons to use VRA on a Case?
Gather Warranty Photos
Gather Work Order Photos
Hardware Identification(Operators, Finishes, Styles)
Product IDs
Glass Logos
How do you hand a casement window; what questions would you ask a homeowner to determine handing?
Casement windows are handed from the EXTERIOR (outside) using the HINGES.
You can ask the homeowner, “What side are your HINGES on from the exterior?” Or, you can ask the homeowner, “What side is your LOCK on from the interior (inside of the home)?”
Glass defect that may occur on windows manufactured between 1989-1993; the appearance resembles oval condensation
Collapsed Glass
This is the name of the location where the upper and lower sashes meet
Check Rail
Are insect screens covered under the Andersen owner to owner warranty?
If so, for how many years?
Insect screens are warranted for 10 years for any manufacturing defects
What needs to be replaced on a Hinged Patio Door when the handle is sagging?
3 Pt. Lock Mechanism
Name two major differences between a Perma-Shield Casement window from 1995-1998 and a Perma-Shield Casement window from 1999-Present
1. Concelaed Lock Type
2. Operator Adapter Plate
3. Hinges
This glass breakage is caused by the application of a fastening device for shades, blinds, or curtains, or any screws or nails that had contacted the glass or the trim surrounding the glass
Glass Breakage from Edge Damage
What changed on the Woodwright Double Hung in March of 2017?
Tilt Mechanism changed from Tilt Assists to the Lock Mechanism
Name THREE glass defects that would be covered under the Andersen 20 year owner to owner warranty
1. Collapsed Glass
2. Seal Failure
3.Stress Cracks
Name the two series of Gliding Windows where both of the sashes glide
Primed Gliding Windows (1940-1971)
&
400 Series Gliding Windows (1991-Present)
What is the difference between Casement sashes prior to 2012 and those 2013 to present?
2012 and Prior are Notched
2013 to present has no Notches
These product series will only have the words Low E etched on the glass, but not the words High Performance etched on the glass for glazing identification
200 Series
&
100 Series
What is the first thing you should have a homeowner do if their sash does not hold its position (keeps falling down) on a 200 Series Tilt-wash double hung window unit?
Have the homeowner tilt the sash inwards, then push it back into the window unit. Afterwards, move the sash down to re-engage the balancers (will hear “twang” noise)
What is the only thing that can trump a glass logo in determining warranty coverage?
How can we verify it?
An original purchase receipt
VRA to get a photo of the receipt
The process followed when a homeowner receives a new unit from a dealer, but there is an issue with part of the product
Initial Quality