Cleaning
Services
Products
Customer Service
Policy
100

How many ounces of Lucasol do you put in one gallon of water?

2 oz

100

What is the most expensive route to develop your desired tan?

Single sessions

100

What does DHA stand for?

Dihydroxyacetone

100

A client comes out of their room and tells you the equipment is not working. What should you do first?

Reverse their tan and try again. If there is still an issue, Reverse and set into another room.

100

If you are not available to work on Mondays, are you allowed to use your staff account on a Monday?

No

200

True or False: Booth floors are cleaned in-between every client.

True

200

Are we able to cancel memberships over the phone?

No

200

What does a Natural Bronzer have that an Accelerator doesn't?

Cosmetic Color

200

If we close at 9:00 pm and a client arrives to use our services at 8:58 pm what do you do?

Allow them to utilize any service they'd like.

200

If you aren't feeling well for your shift tonight, what should you do?

Call the manager on shift to ensure you speak to someone.

300

While detailing a bed, how long does the solution need to sit on the bed?

10 minutes

300

If I sign up for a club tiki today, what is the earliest I can cancel my membership?

November 6th 2024

300

What is the most important ingredient in all INDOOR tanning lotions?

Tyrosine

300

If a client tells you the bed they are using doesn't give them any color, what are some suggestions you could make?

1) Try a plateau breaking lotion

2) Try a different bed in the same level 

3) Drop down a few levels to restart the tanning process

300

If you are looking to request a day off that is already blocked off, what should you do?

Wait until the schedule comes out and find someone to swap shifts with. 

400

How many times should you spray the bottom acrylic when cleaning a sun bed?

Two

400

If a client comes in three days out of the week but pays for single sessions every time what should we recommend they purchase?

A Club Tiki

400

Why do we carry mostly devoted products?

Aloe is the main ingredient.

400

If a 16-year-old client comes in with their guardian to tan, what should you do?

Let them know that they unfortunately cannot use a sunbed, but show them all of our sunless options.

400

What is the appropriate Staff Attire Uniform from head to toe?

Tiki Shirt (long sleeve allowed underneath). No sweat shirts since this can cover the Tiki Logo. Pants must be finger tip length without any holes or rips. Shoes: Only sneakers

500

What should you vacuum on/behind the bed when detailing?

Filters. Most are behind the bed at the top.

500

If I have a current Club Tiki membership, do I get discounts on Sunless services?

Yes, $10 off any of our spray options. 

500

How do we determine if a lotion is considered to be a Dark Bronzer?

DHA is within the top 5 ingredients

500

Name all forms given to each new client service.

UV Tanning,Sunless Spray Tanning and Red Light

UV: Policy, Sunbed Consent, Skin Type

Sunless: Policy, Sunless Consent

Red Light: Policy

500

What is an automatic failing grade on an inspection?

Dirty bottom acrylic

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