Individual Behavior
________ is a personality trait that measures an individual's ability to adjust his or her behavior according to external situational factors.
Self-monitoring
Jack splits his subordinates into two new teams, with different responsibilities. This is a ____________change.
structural
Jared's boss encourages employees to participate in the decision-making process but does not give them complete freedom to do as they like. She has this kind of leadership style.
democratic
Alex is responsible for the entire process of making chocolate, from choosing the recipe, to purchasing ingredients, to mixing, molding, baking, and packaging. Alex's job is high on ____________ (JCM)
task identity
Leaders who stimulate and inspire/transform followers to achieve extraordinary outcomes
Transformational leaders.
This theory is concerned with determining whether the cause of others' behavior is external or internal.
attribution theory
In late 1980s, DNA evidence started to be admissible in court. This represented a _____________change for the criminal justice system.
technological
When Jimmy earns a good grade, it's because he studied hard. When he gets a bad grade, he blames the teacher. What kind of bias does he show?
self-serving bias
Growth, achieving one's potential, self-fulfillment, and the drive to become the best you can be represent the _____________need (Maslow).
self-actualization
During the communication process, the speaker converts the message to a symbolic form, using words, phrases, or images. This is called ________.
encoding
People say she will be late for her own funeral. It doesn't matter whether it's a team meeting or a meeting with her son's teacher, Malinda will be late. But she always has a plausible reason, one that is never her fault. Malinda's behavior shows ________.
Jay's Nest has changed its food ordering process. To ensure employees stick to the change, the manager is offering small bonuses. Jay's Nest is in the ___________ phase of the "calm waters" model.
Refreezing
Martha is a manager that is trying to reduce the resistance to change by providing distortion of the facts of the change. She is using ______________.
Elyse's manager gives her very interesting and fun assignments. These assignments would be best categorized as____________(Herzberg).
motivators/ intrinsic/ job content
______________is the best predictor of who will emerge as a leader.
Emotional intelligence (EQ)
Underestimating the influence of external factors and overestimating the influence of internal factors when making judgments about others is known as the ________.
fundamental attribution error
"If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new machine here, a new manager there, changing customer demands-it never ends!" This is an example of the ________ metaphor.
white-water rapids
Nick has always told his friends that he thinks investment banking is a boring industry, but recently he accepted a job with an investment bank. It seems that Nick has resolved his _____________________
cognitive dissonance
Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.
hygiene
What percentage of face-to-face communication is transmitted through non-verbal elements?
65-90%
James, a new manager, is very hard-working. He believes that people who are hardworking will always make sure that the work gets done on time. Even when he is out of the office, he supposes that his subordinates are working diligently because he works diligently most of the time. James's perceptions of his employees are based on ________.
assumed similarity
________ involves distorting facts to make the change appear more attractive.
Manipulation and co-optation
Lydia is a top manager and decides to hire an individual over the objections of her staff, she is exercising her ____________ power?
legitimate
JCM theory doesn't work when employees ______
-
-
-
- don't want more autonomy
- don't have the skills
- don't want to learn
When leaders say one thing and do another, they show lack of ____________(dimension of trust).
consistency