Culture Walkthrough
What is the Full name of the Founder?
What do you call the ticketing tool that we use in helping Guest concerns?
Zendesk
What countries we usually support for Tim Hortons?
US/Canada
What is the name of the Concierge team that gave you a talk during the NHO.Full name
Mc Iver Rivera
What is the initial products that Tim Hortons have back then?
Coffee and Donuts
What is the main communication tool that we use to communicate with supports?
Slack
What is the name of the online store of Tim Hortons?
TimShop
What is the name of your training room?
Carl Vinson
What was the reason why the founder died?
Car accident
What do you can the tool that we use to check the Guest information?
TH Support Tool
How many CLT / Case Level Tags we currently have?
442
What is the name of your Operations Manager? Name and Last name
Kace Viray
True or False
Football is the sport of the founder
False.
Hockey
Where can we locate the percentage of refund in the support tool?
Orders Tab
What is the maximum amount of points that we can give to the guest?
2000
What is the Name of your Operations Director? Name and Last name.
Tim Adriano
What is the exact date when Tim Hortons is founded by the founder?
May 17, 1964
As Guest care support, What is our motto in helping our Guests?
"We treat our guests like neighbors in our communities."
What is the name of our Quality Analyst?
Mariel Castanares / Mayi