Agents
Agents route user traffic through this, enabling policy inspection and enforcement
What is a gateway?
An MSP uses Timus to replace this legacy remote access method for employees connecting to internal resources
What is a VPN?
This is the most commonly used type of solution that MSPs integrate with Timus
What is an IdP?
These legacy remote access solutions typically rely on internet-facing login portals, making them a common target for credential-based attacks
What are SSL VPNs?
This is the continuous foundation of every step of the sales cycle
What is discovery?
These OS permissions need to be changed to support always-on VPN
What are iOS and Android?
To satisfy SaaS allowlisting requirements, MSPs use Timus so distributed users appear to originate from this single, consistent network identity.
What is a static IP?
You will need to integrate these for assessing the state of antivirus, OS version, or service state
What are EPPs (endpoint protection platforms)?
When alternative solutions don't separate individual client environments within their platform, they don't have this
Multitenancy
If a partner can’t realistically reach the $250 minimum, this should be identified early
Budget or commercial fit or addressable client base
Agents continuously check this to decide whether a device should be allowed access, including things like AV running or disk encryption
What is device posture?
To restrict access between departments and enforce least-privilege access across users, MSPs use this Timus capability.
What is a cloud firewall?
For conditional access to carry over with Entra ID users, MSPs need this type of Microsoft license at a minimum
What is P1?
What are enterprises?
This is the sales technique of bridging where a prospect is, versus where they would like to be
What is gap selling?
For lightweight access to a local NAS, printer, or similar on-prem resource without building a full site-to-site IPsec tunnel, admins can use this
What is agent relay?
An MSP wants access to change automatically based on factors like user identity or device state, without manually updating firewall rules each time. Timus handles this using this feature.
What are dynamic tags?
When a prospect using identity providers like Okta or JumpCloud wants single sign-on into Timus, they typically need to configure this authentication standard
What is SAML 2.0?
This competitor charges extra for mobile devices, logging, and individual IPsec tunnels
Who is Todyl?
When a rep talks at length about capabilities without tying them to a specific customer problem, they’re making this mistake
What is feature dumping?
This solves issues caused by mismatched network limits by dynamically finding the optimal packet size for traffic
What is automatic MTU detection
A client insists on keeping Zorus or Cisco Umbrella while using Timus, so admins resolve traffic locally for those services using this configuration
What is split-tunneling?
A prospect asking about sending Timus logs via API or webhooks into tools like Splunk or Sentinel is asking about integration with this type of system
What is a SIEM?
When an MSP asks what Timus' biggest differentiator is, reps often say this
What is Adaptive ZTNA or MSP-only or quality of support/PX
A prospect says ‘this looks great’ but won’t commit to next steps or a timeline, this is the real issue
What is a lack of urgency?