ALE
Do all customers that PCS have to set up their account for ALE?
Only if they PCS to the states or to a country where we have no service
How long can a customer keep their debit card when setting up a LCP?
90 days, same as an ALE, then it must be closed
Can an account be closed using a POA?
YES, if the responsibility is addressed in the POA
What is the grace period to close/renew a CD?
10 Days
How do we file our binders?
Alphabetical order
If a customer has a grandfathered OD, what must happen before placing on ALE?
A customer must pay in full before clearing
What paperwork must you receive before setting up a LCP?
A copy of orders
When clearing a customer that has a DFAS charge off, what do you write on the clearing paperwork?
CLEARED -The debt resides with DFAS
A CD closure must be preformed with what?
Wire
Cashiers check
Deposit to another Community Bank account in the same name
What are the requirements to open a checking account?
Valid DOD ID card
18 years of age
When closing an ALE on the account closing form, what do you write in the " closed by" ?
Associate name, Branch number
Do we send the orders to GLMC or GLDC?
GLMC
When closing an account and there is a pending transaction, what must you do?
Set the account up for an ALE
If a customer is PCSing, do we do a regular 90 day ALE for the CD?
No, Set up ALE for CD's maturity date
What does it mean when a customer has a NSF fee on their account?
Something rejected on their account and was charged 20$
If a customer has two accounts, one individual and one joint, can you add them together on the same check when closing?
How do we calculate the LCP date?
90 days after the maturity on the loan
What report do we check the next day to ensure all closing accounts have been completed?
Daily closed account report
What is the penalty for early withdraw on CD's over 1 year?
90 Days of interest
When a customer has a contractor ID, what do we enter in "ID TYPE"?
OTHER
How do you calculate the 90 days allowed for an ALE?
Departure date + 90 calendar days on the desktop calculator
Other than changing the address on the account and cards, what is another thing that we must ensure gets completed in Encore?
CIF trailer with LCP date plus 1 month drop date
If there is both a checking and savings account, what is one thing you have to ensure that gets deleted before closure?
Overdraft Protection
Where do we delete a pledge on a CD if there is any?
Stop / Hold maintenance
****DOUBLE JEOPARDY ****
How many accounts can we link to a debit card?
18
(9 savings and 9 checking accounts)