TV
How many channels does TV select have?
125+
What are some features for having spectrum internet?
No DATA Caps
5 Emails
Parental Control
Security Suite Software
What is E911?
Enhanced 911 (E911) service automatically identifies the location (service address) of the calling party to the 911 operator when a call is made to fire, police, or emergency medical services.
How many lines can a customer have?
10 lines.
During a the greeting phase what is the ONE thing we should focus on not having or minimizing as much as possible?
Mutual Silence
Name ALL premium channels.
HBO MAX, Showtime, Starz, Starz Encore, Cinemax, EPIX, The Movie Channel.
What are download speeds?
30mbps
100mbps
300mbps
500mbps
1000mbps
What are the locations for unlimited calling?
U.S., Canada, Mexico, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands and American Samoa.
Wifi Hotspots.
What are the call flow 4 parts?
Greeting
Discovery
Resolution
Recap & Close
What is the standard pricing for TV select?
$79.99
What are the upload speeds?
4mbps
10mbps for both 100mbps/300mbps
20mbps
35mbps
What is the article on co-pilot that provides you with voice product details?
PR139
What are the 3 flavors?
Low-Band
Mid-Band
High-Band
What is a proper bridge towards discovery if we have successfully verified/authenticated the customer.
Ex. "Great, now that I've verified your account, I just want to re-confirm your situation, you're calling due to your internet bill going up correct?"
What is the total amount of channels you receive with TV Essentials.
60+ Channels
What are the promo rates for ALL internet speeds?
SIA: $17.99
Internet 100: $29.99
Internet: $49.99
Internet Ultra: $69.99
Internet GIG: $89.99
How many countries does SVI(Spectrum voice international) give you access to?
70 countries.
Unlimited Plus is how much? and when do customers start to experience speed reductions?
$55, at 30BG
What is the difference between Vishing and Phishing?
Vishing : Vishing is the type of cyber attack in which voice communication is used for stealing confidential data from a group of people.
Phishing : Phishing is a type of email attack in which the attacker tries to find the sensitive information of users in a fraud manner through electronic communication.
What is the spectrum tv product details co-pilot article?
PR138 & PR727
What are all the standard rates for ALL speeds?
SIA: $17.99
Internet 100: $59.99
Internet: $74.99
Internet Ultra: $94.99
Internet GIG: $114.99
What is the standard rate price for home phone?
$14.99
What is an MNO, MVNO, and what is the Difference?
MNO: Mobile Network Operator
MVNO: Mobile Virtual Network Operator
What does ACD, ACW stand for?
Average Call Duration
After Call Work