CCC
Admin
Settlement
Misc
100
What should the 1st line of a Potential Supp be?
**Potential Supplement**
100
EoR is $2K. TL payout is $2,500. Do you need to submit check auth?
Yes. MUST be done on ALL TLs.
100
(Jae/Chan) What are the Follow Up expectations for Total Losses?
- FTF (face-to-face) - Daily follow up until customer agrees to pay out
- LHS, Retention, OMT = No follow up needed
100
(Mike) What 2 things must be sent on all TL claims.
CCC Valuation
CL-30
200
If the vehicle is was a total burn, how would you rate the "Overall" category?
You don't.
200
How quickly do you need to open Salvage once you lock a TL estiamte?
200
Which items should we educate customers on, if they experess interest in retaining their vehicle?
1) notify DMV within 10 days
2) GL finding a shop
3) No rental
4) No assistance with repairs
5) Repair cost will likely be greater than what the vehicle is worth
200
(Ramon) When running CCC Valuation for TL with no electric power/no mileage display what must be input into the CCC Odometer field or can you leave it blank?
"UNK"
300
(Chan) What do you first have to try before you use the unknown mileage calculator?
- Request with “UNK” miles in CCC
- Request Copart to retrieve miles data
- Upload photo into ATLAS if able
- Then, if unable > Unknown mileage calculator
300
What's the phone # for GEICO?
800-841-3000
300
Who issues payment on LHS?
Macon
300
(Jae) If you have a customer with a title from out of state or a missing title, what kind of settlement type will be used?
OMT = Owner Mailing Title to Centralized Salvage (Macon, GA)
400
What's the first bullet point for Navigation System in the Options Clarification excel sheet?
• All hardware must be permanently installed.
400
Vehicle is released, at the tow yard. Bunty hasn't approved your Check Auth yet. How long should we wait on Bunty before scheduling the Copart pick-up?
400
(Mike) What are the 2 things you need from the customer before you can issue payment in a TL?
Posession of vehicle
signed TL paperwork (POA)
400
(Ramon) At what threshold would it be reasonable to request CCC valuation for TL for a vehicle that has previously been totaled
50%
500
If you call CCC, they'll ask you for your Office ID. What is it?
69027
500
Which items do you need to attach to your Check Auth on Step 2 of 3?
ADD
EoR
Photos
Salvage Bid
Potential Supp (if applicable)
CCC Valuation
500
How do you send PoA to cust on a FTF?
Forms > AD/Salvage Forms > PoA > AD needs to DocuSign > advise cust of access code
500
What do you click on, in CCC Portal, to edit a valuation?
Submit Post Valuation Changes