Think you know Dependable?
How many store and laundromat locations does Dependable have?
12 stores, 2 laundromats
What did Rafaella make for Carlyn?
Peanut butter and Jelly
Who is our credit card processor?
Clearant
Wedding gowns and linens are processed here
#1 Adams Street
Dependable's President/CEO
Christa
The year dependable was founded
1944
What does KSTC stand for?
Know it
Show it
Teach it
Coach it
What was our previous point of sale system before SPOT?
Compass Max
Used to do leather, now they just do rugs and furs.
The current leather cleaning company
Hudson Ram Services
US Leather Care
This employee came from Coach and has 2 kids and a dog
Jackie
What is Dependable's 3 word tag line?
Trust Care Excellence
What should be in your welcome and acclimation portion of an employees first day?
Welcome & Acclimation (Introduce yourself with some of your DC history, water & bathroom, lunch buddy, etc). This step is very important to break the ice with your new employee and make the person comfortable.
Name 3 things included on the night bag checklist
Sales - stores, style, wedding
ppoh
labor
cash out
safety, price audit
inventory
truck logs
a&b cards
night bags
Our tailors... Who are they and what store are they in?
Ivo - 1
Thanya - 5
Dushka - 7
Uyen (Wing) - 26
Manuel - 35
Our 4 maintenance division employees
Rob
Rob
Alex
John
Who founded Dependable Cleaners?
Don and Marion Fawcett
Explain the difference between the show it and teach it steps
Show it - trainee is watching and observing while you are doing the step and talking them through it.
Teach it - trainee is doing the job while the trainer is watching and giving real time feedback
Report that comes out every Monday via email and the one that comes out Thursday via email
Sales Flash
Labor & PPOH
How many assistant managers do we have in the company? Bonus : name them all!
7
antonio, caroline, beto, will, tracy, andreia, courtney
Born in Rio de Janeiro Brazil, this employee has done jobs all the way from pressing up in their 18 years here
Rafaella
What is Dependable's mission statement?
(Closest wins)
Dependable Cleaners mission is to deliver expert garment care with an emphasis on exceptional client service and to build upon our reputation for excellence in the communities we serve.
What are the 5 useful tips / steps for coaching
Step 1: “What I observed that worked well is__________________________”
Step 2: “What I observed that didn’t work well is:______________________”
Step 3: “What I would suggest you do the next time is:_________________”
Step 4: “Can you work on these suggestions? Do you understand or have any questions about it? Do I have your commitment?
Step 5:“ I will be following up on your progress next __________.
Name all the training classes we currently offer
DISC, DC101, STYLE 1, STYLE 2
Makes up our accounting department. Any numbers and reports come from them. 2 People
Larry and Carol
Over their years of working here, this employee has handled HR, recruiting, event planning, supplies, office, training, on boarding, and more!
Maryann