Process
Tool
Random
100

What does G2C Process stands for?

Global Guest Connect Process

100

What tool will you use to create hotel Itineraries?

Voyager

100

Do we proactively offer Refundable Room Types?

No.

200

What's  the 3rd step of the Guest Connect Process?

Tailored Offer

200

What is Expedia's Point of Sale (POS) in the training environment?

1,0

200
What are the brands that you are expected to service once you take in calls?

Expedia, Travelocity, Orbitz, Cheaptickets

300

What's the optional step of the Guest Connect Process

Address Concern

300

How many sort options does Voyager has?

4- Most Popular, Price, Distance, Hotel Name

300

For Hotels, how many payment options are available?

2 - Pay Now, Pay Later

     

     

400
What is considered as the most important part of the Guest Connect Process

Discovery

400

What are the 3 main tabs for Voyager?

Book, Itineraries, Account

400

Trainers Name - What does JEM stands for?

Jose Esteban Mangui

M
e
n
u