BTS
How much is the discount when customers bundle home internet and mobile lines?
What is... $15
How much is 3 lines on Exp. More monthly?
(Before taxes, fees, phones, etc)
What is... $140/mo
Can you do HSI standalone in T-Life?
What is... No
It must be done as a Legacy flow!
How much can new and current customers get off a device when they add a new line of service?
What is... $830 off
What is something you can NEVER forget when doing a T-Life or Tapestry interaction?
(HINT) *Not magenta welcome*
What is... Acquire the customer's account number and their phone number
(This will happen AFTER the customer signs the agreement sent to their email. They will receive another email with a PDF)
How much is the standalone watch plan with the premium experience international roaming?
What is... $20/mo ($15/mo with autopay)
How much is 5 lines on Exp. Beyond: Military monthly?
(Before taxes, fees, devices, etc)
What is... $200
When doing a Legacy flow, what application is used to do a new HSI?
What is... Hint Ship-to
True or false: Prepaid promotions are eligible on the TMO Connect Plans.
What is... False *As of right now*
(Promos change DAILY so be sure to check the Promo PDF or the Promo Genius regularly)
True or false: You can mix and match rate plans like we can with USC.
What is... False
How much can a new and current customer get off of a tablet when they have a line of phone service? What devices qualify?
What is... $400 off!
What is... the iPad A16!
DOUBLE JEOPARDY!!
Name 3 perks/services that are included in the Exp. Beyond plan.
(Not including the unlimited talk, text, and data)
What are... Streaming services (Netflix, Hulu, Apple TV), 5 year price lock, T-Satellite, In flight WiFi/AAA, Scam Shield, Annual upgrade
When selling the All-In Internet option, what is the one thing you cannot forget or the order will not go through?
What is... the Mesh WiFi Extender
What is a stipulation to get the $200.99 off any apple smartwatch?
What is... add a line of phone service
What application do you start a prepaid flow in?
What is...
Tapestry --> Rebellion or Self Service
What are all of the categories of BTS devices that we sell as TMO?
What are... Tablet, HSI, Smartwatches, SyncUp Tracker, Hotspots, Security Cameras, and Laptops
(bragging rights if you can tell me what category of BTS device do we NOT offer)
If one line on Essentials 55+ is $45 and line 2 is $15, making the total $60, how much is the 3rd line?
What is... the customer can only have 2 lines on Essentials 55+ plan
(No matter if it is Essential, More, or Beyond)
When a customer has UScellular phone service, what action must take place to receive their TMO HSI discount?
(Ask your leader for more details)
What is... They must upload a UScellular bill to the rebate website in order to prove they have phone service through USCC
What are 2 of the devices included in the "Device on us w/ $100 in service" prepaid promotion?
What are... Moto G 5G 2025/2024, REVVL 7 5G, TCL Flip Go, and TCL Flip 4 5G
What does VPN stand for?
What is... Value, Perks, Network
What are the brands of smartwatches that we sell as TMO?
What are... Apple, Samsung, Google, AND SyncUp for Kids
WILD CARD!!
Unlike regular Jeopardy, we wanted a little more competition.
WHOLE GROUP: FIRST ANSWER WINS
How much is 9 lines on Exp. More monthly?
(Before taxes, fees, devices, etc)
What is... $320/mo
When a promotion requires a trade in, where do you verify if their device will qualify?
What is... Redemption-->Trade column
DOUBLE JEOPARDY!!
When answering the phone, what are 4 things you need to have prepared?
What are... Greeting (USCC/TMUS), "Better Together" positioning, Knowledge of promos, and Scheduled follow-up call(s)