D33
What is the D33 Motto?
Do the Work
What does STARS stand for?
Sales Training and Relationship Selling
What is the growth formula?
New Loan- Principle Reduction- Gross Charge Off
What does TILA stand for? What is it?
Truth In Lending Act
Disclosure of the terms of the contract including total of payments, APR, and terms of pawns.
Who now owns the company?
CCFI
How many stores are in D33?
15
What are the two parts of stars?
Professionalism and Authenticity
What is the NCO Formula?
(Charge Off- Recovery) /Total Accounts
What regulation dictates collection practices?
Fair Debt Collection Practices Act
What is the mission statement?
To provide financial products to people without access to traditional credit alternatives.
Name two training managers
Nathan Jablonski, Erik Roldan, Danny O'Dell, Katherine 'Liz' Smith
What are the 4 parts of Professionalism?
Educate each other, Always ask for referrals, Solve problems together, Earn your stars
What is the profit formula?
Fees + Recovery - Expenses - Charge Off
The _______ implements and enforces Federal consumer financial law and ensures that markets for consumer financial products are fair, transparent, and competitive.
Consumer Financial Protection Bureau (CFPB)
What are the 4 Prime KPI?
New Loans
Growth
Gross Charge Off
Profit ROA
Name the 4 people above Vincent
Bruce Cantrell, Jim Vaughn, Rich Stacy, Ted Helgesen
What are the 4 parts of Authenticity?
Welcome them at the door, Walk them to the door at the end, Get to know each other, Celebrate all successes
What are the 4 fee types?
Earned, Unearned, Expired, Repossession
When are we allowed to make collection calls?
8 AM - 8 PM of the customer's time zone, Monday - Saturday
What are the 4 Values of TitleMax?
Excellence, Integrity, Respect, and Enthusiasm
What is the minimum digital referral percentage for D33?
70%
Who all can greet at the door/ walk to the door at the end?
ANYONE!!
How is ROA calculated?
Profit $ / Total Accounts
Where in the contract (page) would you find the TILA section? The Right of recession? The Jury Trial and Arbitration disclosures?
1, 2, 4
What is TM Winder's motto?
Accountability, Communication, Excellence