BANK KNOWLEDGE
9
What trans code(s) do you use if a customer wants to draw money out of their savings and deposit into a money market account?
145 / 009
What feature should you use to search for a customer account by their address?
Advanced Search
What function should you use to cash a cashier's check made by our branch?
On-Us
Who is authorized to sign our cashiers checks?
Scott, Sarah, Tiffany
What trans code do you use to close a checking account?
061
Can a customer have multiple portfolios?
Yes
10
Who has access to client central? (the other way we check cards)
Tiffany, Sarah, Felicia
Who is in our IT department?
Cade (Cessna) & Shawn (Daughtrey)
What trans code do you use to force re-open a savings account?
108
Joe calls in asking to get an account balance on a checking account. He provides you with the full account number, but you do not see his name listed when you open the account. Where else can you look to verify if he is authorized on the account? (2 places)
Additional Relationships / Signature Card
A customer brings you $6,000.00 in cash today, then $5,000.00 in cash tomorrow. Do we have to run a CTR on them?
Yes
When do you need 2 signatures on a cashiers check?
Over $25k or if Tiffany signs
What are all the TNB branch locations?
Bullard, Jacksonville, Lindale, Longview, Lufkin, Marshall, Rusk, Tyler Grande, Tyler Troup Hwy
What trans code do you use if a customer's loan is being paid off by another bank?
387
A long-time bank customer of 15 years comes by with a check for $12,000.00. When you pull up the account to verify funds, you notice that it is a Bullard customer. The customer has $3,000.00 in their checking account, and that is the only account they have with us. You inform the customer we will need to place a hold on the check, but they insist that has never happened before. What should you do?
Call the officer on the account.
What feature should you use when transferring money from one account to another?
Split
Who is the head of the IT department?
Shawn
What is the oldest TNB branch?
Jacksonville
What does the trans code 015 or 115 mean? (same meaning for checking/savings)
Misc. Credit
What service do we use to reset a customer's online banking information?
Access Manager
If a hold notice pops up, does that mean we always have to use it? Why or why not?
No, it does not always mean a hold is applicable. It is just a feature of the system.
Should you question a customer when they pull out large sums of money? If so, what is the appropriate way to do so or not do so?
**trick question, see Sarah's answer**