Who's Who
President and CEO
Who is Dietrich Kuhlmann
This is a tool used by branch leaders to monitor compliance to policies and procedures and must be completed every three months.
What is the QCC
MSO
What is Member Strategy Office
The fee for excessive cashiers checks
What is $5.00
What is the name of NF's Macot
What is Sammy the Sea Otter
This person is the head of Security
Who is Alex Daman
These are the three routine monitoring items on the Ops Soundness Hub
What are CIP, ID & Signature, and Funds Availability
IVA
What is Interactive Virtual Assistant
The number of branches in TNE that achieved 100% BES for Q3 so far
What are 8
When a stop payment is placed on a cashiers check, how long can it be presented for payment/honored
What is up to 90 days
Chief Operating Officer
Who is Kara Cardona
True or false - as the manager you can provide another team member with the vault combo in an emergency without additional approval
What no
MRC
What is Member Requests & Communication
This is the limit team members can refund for personal accounts
What is $125
This tool helps team members identify what a member might be interested in hearing about to support their financial health.
What is Member Insignts
The Flight Deck is this person's creation
Who is Keith Hoskins
Managers have a limit of this amount for Member Service Guarantee
What is $250.00
OMBP
What is Overseas Military Banking Program
The number of branches on the Strategic Scorecard
What is 354
What sport does Christie's son play
What is Baseball
The VP of the best division in Branch Operations
Who is Christie Selby
What are four required documents for New Membership with a checking product
What are - Products/Services Brochure, Important Disclosures, Schedule of Fees and Charges, and Rate Sheet
OFAC
What is Office of Foreign Asset Control
This is the ATM & Digital Usage Target for TNE
What is 79.1%
What was the 2023 Cobb Award Branch from TNS
What is Cahoon Commons