Shipping/Processing
Do we process orders every day?
No only on business days
What is the discount you receive for joining XPLR Pass?
10%
What are the Payment methods we accept?
AMEX, Visa, Mastercard, Discover, TNF Gift Card, Pay, ApplePay, and Klarna
What is our return policy?
60 days from the date of purchase. Items returned must be unused and unwashed.
What are the (5) carriers we use to deliver our packages?
FedEx, UPS, Ontrac (West Coast), Lasership (East Coast), and USPS
What is the cost of 2-Day and Overnight Shipping?
2-Day $17.50 and Overnight $25
What is the Military and Student Discount percentage?
10%
What are the Payment methods that are unable to be used while placing an order through Sterling?
Klarna, PayPal, and ApplePay
Can we do exchanges?
No, they must return and repurchase it.
Premco
How can a customer get free standard shipping?
1. being an XPLR Pass Member
2. spending more than $99
Where can you find New or Replacement Promo Codes?
The Appeasement Codes Document on the KB
What payment method allows buyers to split purchases into 4 payments?
Klarna
What does a customer have to do to return a purchase made in a store?
Return it to a store. We do not accept returns for in-store purchases online.
What does a customer have to do to request stickers from us?
Send a self-addressed, stamped envelope to:
TNF Sticker Request
N850 County Hwy CB
Appleton, WI 54914
What time do orders need to be placed before to start processing the same day?
2 PM CST
Are discounts stackable?
No. Unless directly stated on the promotion
What is the total number of credit cards that can be used on an order being placed online by the customer?
One
What does someone need to return a gift online?
Order number and the purchaser's name
What carrier do we use to ship orders to PO Boxes?
USPS (SmartPost)
What Discount would you receive if you signed up to receive text messages from us?
$10 off a $50 Order (Only valid online)
How is a Prepaid Gift Card, such as a Visa Gift Card, treated?
Like a Debit or Credit Card
A customer can return an online order in-store except for when they did what?
Used PayPal, Klarna, or ApplePay for the payment method.
Where can we find the information we need on how to handle a retail store complaint call?
Under the section "Stores, Dealers & Carriers" on the KB. Click on the icon that says "Retail Store Complaint Process."