WHAT THE BPEM IS THAT??
What is the purpose of a billing BPEM exception
A) an exception that provides details of a billing correction required on an account
B) an exception that tells staff when to take there lunch break
C) there is no such thing as a BPEM exception
A) an exception that provides details of a billing correction required on an account
What is a NO BILL
A) a bill that has been delayed due to billing issues
B) customers get a break and don't have to pay a bill
A) a bill that has been delayed due to billing issues
Can you name a retailer
A) Monkey Around Power
B) Just Energy
C) Free Hydro Electricity
B) Just Energy
Who is the Billing Manager?
A) Alisia Husbands
B) Rob Globocki
C) Hassan Ikram
C) Hassan Ikram
What is the main goal of the billing team
A) have a good time and party party party!!!
B) to ensure a bill is sent to a customer in a timely and accurate manner
C) We don't have goals
B) to ensure a bill is sent to a customer in a timely and accurate manner
A customer receives a bill for 5 months due to NO BILL What should the billing team do?
A) not our problem pay the bill
B) Call the customer and explain the reason for the delay in billing, offer payment arrangement and be empathetic to their situation
C) they have power what more do they want from us
B) Call the customer and explain the reason for the delay in billing, offer payment arrangement and be empathetic.
What is the role of a retailer
A) They are a 3rd party company that signs customers on a contract to bill their electricity charges with them
B) they sell merch at the mall for Hydro One
A) They are a 3rd party company that signs customers on a contract to bill their electricity charges with them.
Who is the team Manager for the billing team
Linda Vaghela
Can anyone work BPEMS
A) Sure its just a BPEM how hard can it be
B) Only Billing staff that are trained can work BPEMS
B) Only Billing staff that are trained on exceptions can work BPEMS
What if a customer does not want to pay their bill
A) Disconnect the power if they don't want to pay
B) work with the customer to come up with a plan to help them pay their bill
B) work with the customer to come up with a plan to help them pay their bill
If a customer has a question related to their retailer charges what do they do?
A) Call Hydro One
B) Call the retailer
C) We don't answer calls only emails
B) Call the retailer
Can you name the team leads for the billing team
Gail Blake
Coral Persia
Alecia Watson