NPS
What does NPS stand for?
Net Promoter Score
What size ribeye's do we have?
12,14,16 oz
What is our address?
1200 Quaker Lane, East Greenwich, Rhode Island 02818
What is the maximum time the phone should ring before being answered?
2 Rings
If the kitchen is running longer than you told the guest on the To-Go order, how do you properly handle it?
Apologize, tell the guest how much longer, offer them a tea/soda, and tell a Manager
What is our missing items goal?
0%
How many pieces of bread are given per entree?
2
What is our mission statement?
Legendary food, Legendary Service
If a guest must be placed on hold, what is the maximum hold time?
30 seconds
What does it mean to pack cold vs. hot items?
We want to pack cold items together so they don’t melt.
Bread, Sides, Sauces
What sauce comes with every order of Prime Rib?
Au Jus, Horseradish upon request
What is the name of our mascott?
Andy
T or F
It is important to give guests arrival instructions and quote time at the end of taking their order.
True
What information is needed if a guest orders an 8 oz Sirloin, baked potato, and a House Salad?
A. Steak temperature, upsells (smothered, loaded, etc.), salad dressing
What should we be discussing with every guest?
Repeat back order, mention strive for 5
What comes on our house salad?
Eggs, cheddar cheese, tomatoes, croutons
Where was the first texas roadhouse built?
Clarksville, Indiana
When answering the phone, what is the first thing you should do?
Smile and be friendly
What are ways to prevent missing items in a To-Go order?
Pack cold bags as soon as they print. Mark items off when packaging. Double/triple-check orders before delivering to guests.
Net promoter score is determined by the guests’ response to one single question:
What is the question?
How likely are you to recommend us to a friend or relative?
What are 5 of our made from scratch sides?
Mashed potatoes, baked potato, sweet potato, steak fries, seasoned rice, chili, green beans, buttered corn, sauteed mushrooms, sauteed onions, house salad, caesar salad.
What is one thing I can do to help you guys succeed in togo?
Open ended
What is the best response to guest requests?
Absolutely!
What should be put onto EVERY togo bag?
Strive for 5, checklist