Packing
When bagging a To-Go order, what should be the procedure you take?
Label items, check for missing items, separate hot and cold items, highlight ticket
What is the maximum time the phone should ring before being answered?
twice
What is our mission statement?
Legendary Food, Legendary Service
When do you know you're cut?
When we slow down; when the LATG/Cashier says so
What does Joe James like to order the most often nowadays?
Mushroom Jack Chicken Sandwich with no sautéed mushrooms and fries
What sauces come with Prime Rib?
Au Jus, creamy or raw horseradish (upon request)
What are ways to upsell?
Suggest an appetizer, suggest smothers, loads, sidekicks, and add To-Go drinks
What are our core values?
Passion, Partnership, Integrity, Fun, with Purpose!
Why are routine shed cleanings and bug spray important?
So the shed doesn't get any bugs or get smelly!
When he orders chicken critters, what does he always order extra of?
cream gravy
How much bread should be given per entree, appetizer, or kids meal?
Two pieces of bread!
If a guest is placed on hold, what is the maximum hold time?
30 seconds
What does HEART stand for?
Howdy, Engage, Arrive, Respond, Thank You!
Name all cutworks
1st: Restock all boxes
2nd: Restock fridge and do labels
3rd: clean packing station
Runner: Sweep and bug spray
Does Joe James eat the bread?
No (but his wife does)
What are the garnishes on a grilled shrimp kick?
Parsley, drizzled with garlic butter, served over toasted Fresh-Baked-Bread with extra garlic butter for dipping, and a lemon.
What is the limit of a TXRH gift card?
$250
What are our story items?
Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Made-from-scratch Sides and Dressings, Fresh-Baked-Bread, Ice-Cold Beer, Legendary Margaritas
When should labels be updated?
Every night!
What is the name of Joe James' wife?
Nita James
What is butter brush?
margarine
What is the best way to build regulars?
Learn guests' names and say you look forward to seeing them again
Can you name all of Andy Armadillo's friends?
Iggy the iguana, Jack, and Clementine
What is the username and password for the label maker?
user
password
What is the largest tip Joe James has given?
$5