Tax
What Slack channel do you post in for tax support?
ec_payrollops
Where can a customer confirm what TAFW Tier an employee is assigned to?
Profile Overview > Career Profile > Position
Profile Overview > Time & Labor > Time Away From Work (the employee's tier will be listed with an requests and accruals).
OTP
On the Phone
Setting up Child Support Deductions
Customer Care Specialist Tier 1
What is a Void?
A payroll void may be used either as a verb, meaning the act of nullifying a payroll transaction, or it may also be used as a noun, referring to the nullified pay record itself.
Name 2 Responsibilities of the Tax Team.
Quarterly Tax Filing, Tax Amendments, FEIN Audits in MasterTax, Tax Adjustments, Third-Party Sick Pay Recordings, etc..
Where can you view an employee's current TAFW balance?
Profile Overview > Time & Labor > Time Away From Work
LOA
Leave of Absence
Setting up Security Roles
Customer Care Specialist Tier 2
What is a Stop Payment?
A stop payment is a request made to the bank to make a physical check invalid to ensure it cannot be cashed.
Name 2 Employee Paid Taxes and 2 Employer Paid Taxes.
Employee Taxes
Federal, State & Local Income Tax
Social Security (FICA)
Medicare
Employer Taxes
Social Security (FICA)
Medicare
Unemployment Tax (SUTA & FUTA)
Who handles setting up and making changes to a Customer's Time Away From Work tiers?
Tier 2
PPPEPAR
Per Pay Period Employee Payroll Audit Report
Cobra
Benefits and Business Services Team
What is an ACH Reversal?
A reversal reverses a previous ACH direct deposit transaction to a client’s employee.
How often does the Toast Payroll Tax Team file payroll taxes on behalf of a customer?
The Tax Team files customer payroll taxes on a Quarterly basis.
Once the filing process is complete, a Quarterly Tax Package is uploaded to the Customer's database for review.
What is the navigation path to review how a customer's TAFW tier is setup?
Admin > Client Admin > Setup TAFW
WOTC
Work Opportunity Tax Credit
Setting up a TAFW Tier
Customer Care Specialist Tier 2
What can a customer do if an employee lost their check?
A client can request a stop payment on a live check for one of their employees.
There is a $25 fee for the customer to request a Stop Payment.
What are Tax Amendments?
A tax amendment is a tax correct made to an employee's tax, if they were originally submitted to the tax agency incorrectly.
What is an Accrual Frequency?
How often an employee receives TAFW hours (e.g. daily, per pay period, annually)
FTE
Full-Time Equivalent
New Hire Reporting
Tax Team
What is the difference between a customer writing out of Toast Payroll's account and writing out of their own bank account?
The difference is whether live payroll checks are written from The Toast/Stratex account or the client account.
If a client writes out of the Toast/Stratex account then we will debit the client for the total amount of live payroll checks upfront. If a client does not write out of our account then they will be debited out of their own account only as the checks from their employees are cashed.