Toco Advantage
What customer would benefit from a Toco contract?
Anyone who owns a vehicle
All contracts have a waiting period of 90 days & 1k miles except.
What is Georgia's 30 day & 1k mile waiting period?
Aamco and Pepboys have a ____ deductible.
What is $50?
What is the purpose of a labor guide?
To provide standardized time estimates for repair and service tasks.
The Toco Mascot
Toco Joe
What was the founders' initial goal when starting Toco Warranty?
To revolutionize the way people think about vehicle service contracts.
Contracts are only transferrable in the state of.
Florida
What is the limit of liability for Toco at work contracts?
Up to $2,500 per repair, NADA trade in value must still be checked.
In a vehicle service contract, what does the term "aggregate" typically refer to in contrast to "limit of liability"?
The maximum amount the contract provider will pay during a contract lifetime.
Toco was founded in
2012
Which two primary categories of competitors does Toco face in its industry?
Independent third-party online companies and established dealerships.
A customer has 3 repairs needed during the time of a claim, their deductible is.
$100
How much do TAW customers get for roadside reimbursement?
$75
Where is encrypted customer payment information stored?
CIM Profile
The major departments within Toco are.
Sales, Service, Claims, QA and Ops
Who is the VP of Toco?
Paul McGee
The total of all claims and benefits paid or payable while this Contract is in force shall not exceed.
$15k
If a customer wishes not to get a car rental what else can they use for transportation?
Uber or Lyft.
What is the primary purpose of a Vehicle Identification Number (VIN)?
To provide information about the vehicle's make, model, and history.
Customer Care is managed by.
Who is Ronda Kalish?
What is the primary purpose of Ethos at Toco?
Focuses on promoting values, ethics, and personal development within Toco, often encouraging employees to act with integrity, foster mutual respect, and lead by example. It can also involve discussions, activities, or projects that align with a shared mission or principles.
What coverage does the vehicle get if its claim mileage is 136,989?
What is Yellow?
What are the two types of TAW agreements employers can sign up for?
Voluntary or Involuntary
Who is concierge?
Toco's Core Values Are
What is Accountable, Collaborative, Transparent, and Selfless?