Test Adminstration
Test Center Operations
Who's Who
TOEIC® Speaking & Writing Score Review
TOEIC® Wildcard
100










What is the minimum distance between test taker seats?

1.5 meters
100









Fill in the blank:
TCAs are required to complete training every _______.

Year
100








What e-mail address should you use if you have questions about the proper use of ETS trademarks, logos, graphics or icons?

A. TOEICREPS@ets.org
B. EPNCommunications@ets.org
C. TOEIC@ets.org

EPNCommunications@ets.org
100









How should an EPA/CMD notify ETS of a TOEIC S&W score review request?

Through the TOEIC S&W SharePoint Site
100









Where can you find all TOEIC operational publications such as administration supplements, P3's and manuals?

EPN SharePoint Site
200







Name three (3) items that test takers are prohibited from bringing into the testing room.

Cell phones, smartphones (e.g., Android, BlackBerry, iPhone), tablets, PDAs or other electronic, listening, recording, scanning or photographic devices, food, drinks, tobacco, or any method used as an aid in connection with the test; dictionaries, highlighters, pens, calculators, books, notes, scrap paper, rulers
200









How soon after a test administration must a test center report an irregularity to the EPA?

Immediately after the administration
200








Who should you contact if you have questions about your contract with ETS?

A. TOEICReps@ets.org
B. EPNCommunications@ets.org
C. Your Channel Representative

C. Your Channel Representative
200









How much does ETS charge EPAs/CMDs to have a test taker's score reviewed for one section of his or her test (S-only or W-only)?

$25 for one section
200









What type of ID is required when testing outside of one's country of citizenship?

Passport
300







How should TCAs assign seats to test takers for an Administration?

A. Alphabetical Order
B. Identification Number Order
C. Randomly

C. Randomly
300








The TOEIC program recently distributed a new
Test Center Administration Audit Checklist and EPA Audit Checklist.

How often must these be completed?

Yearly
300








Who should you contact if you have questions about material shipments?

A. TOEIC Program Management
B. Your Channel Representative
C. TOEICREPS@ets.org

C. TOEICREPS@ets.org
300








True or False:

If a candidate's S&W score review request results in a score change the candidate should receive a refund of their test fee.

False -- The test taker should receive a refund
of his or her score review fee
300









True or False:

Shipments of test materials from EPA to test site do no need to be traceable.

False -- Any shipment of test materials must be done
via a traceable carrier
400









How many proctors are required if there are 51-75 examinees in the room?

Three
400







All test materials, including score report paper, must be
locked in a secure area where only ________ authorized people have access.

A. 4 or 5
B. 10 or 20
C. 1 or 2

C. 1 or 2
400








Who should you contact with your alternate test format (ATF) or disabilities testing questions?

A. TOEIC Program Management
B. Your Channel Representative
C. TOEICREPS@ets.org

A. TOEIC Program Management
400









If a candidate already had one section of the S&W test reviewed, can they submit a second request for the remaining section?

No -- candidates must submit a request for both sections
at the same time
400









Name 3 types of special accommodations that might be approved for a test taker.

Braille, Omit Listening Section, Audio-Only, Large Print, Oral Interpreter, Reader, Sign Language Interpreter (for Directions), Extended Time, Rest Breaks
500









Name two characteristics of what would be
considered "Proper ID".

Photo
Signature
Not Expired
Original Document (not photocopied)
500








What kind of documentation are ETS-sponsored auditors/observers required to provide before gaining access to the test site?

Identification and an official letter from ETS
500








Who should you contact with questions about an opportunity for a special project?

A. TOEIC Program Management
B. Your Channel Representative
C. TOEICREPS@ets.org

B. Your Channel Representative
500









Score review requests must be submitted within how many months of the testing date?

3 months
500









Guidelines for the proper use of TOEIC scores are provided in the User Guide. Name at least one of the guidelines for the proper use of TOEIC scores.

Use Multiple Criteria
Accept Only Official TOEIC Score Reports
Maintain Confidentiality of Scores
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