Extra Charges
What is the wholesale cost to place a phone order?
$5.00
What is the courtesy account number?
169830
What day did the site changes go live?
1/10/19
What must an agent research BEFORE determining which rework to use?
*Messages
*Attachments
*Tracking
*How was the order received
Is there ever a time you discuss pricing over the phone?
*No
A dealer calls in and wants to rush production time of their item from 5 days to 3 days. What is the cost to the dealer?
$30.00
Why would an agent need to utilize this account number? Will the order have sales tax included?
Customer wanting to place a ONE TIME order.
Yes
When would you refer the dealer to the viewonly site instead of the Dealer Login?
*No login information (ie. staff member, not account holder)
*Dealer needs site to provide a customer with
What must be noted in your rework messages?
*Why-detailed information of situation
*Research done
*Education to the dealer
What needs to be included in your quote notes?
*Extra charges
*Imprint type
*Imprint Color(s)
*Envelope information
*Proof note
*Assembly (if applicable)
*
Dealer would like for TOG to detach 100 sep n sends before we ship it to them. What is the extra charge?
Assembly C: $40
When placing a One Time Order, what needs to be stated in production special instructions and order messages?
Labeled as One Time Account Customer Contact Information
Order messages:
Same as above
What are the benefits of using online for dealers?
*24/7 Access to account information and placing orders
*No phone charge/seeing virtual proofs prior to ordering
Dealer calls in, invitation was supposed to have ink + foil. They received the invite with ink only. What research would you do to determine what happened?
*Tracking
*Job Ticket
*Personalization
*How was the order received
Dealer is requesting a quote for an invitation with 3 processes. What extra charge do you use on their quote?
None. Agent would need to fill out a Custom Quote request.
Dealer would like Sep 'n Send to have two color foil on all parts instead of thermography. What is the extra charge?
Additional $110
Where does the customer contact information go on a One Time Quote?
In the notes of the quote and in Office as order message.
What is one of the changes that will be incorporated into your calls to improve your call quality scores?
*Retail Locator
*Retail Locator Profile
Dealer calls in because we did not send or bill them for the additional 25 printed outer envelopes they ordered.
*What type of rework are you going to be using?
*Should they be billed for anything?
*If so, what should they be billed?
*Reprint
*Yes
*Amount of add'l 25 envelopes
Qty. 225, two color ink as shown in album. Silver shimmer pocket with silver glitter backer. Which shimmer stock. Printed white outer envelope in black ink. Assembly on order.
What needs to be on the quote notes?
Dealer would like the following on jumbo invitation:
* artwork from a discontinued item
*cut down to create a bleed by 1/4 inch on each side
*printed in ink and foil
What are the extra charges that need to be placed on the order? What is the total cost in extra charges?
Artwork Modification Charge: $40
Cutting Charge: $20
Ink + Foil: $42.50
Total: $102.50
Why is it an advantage to become a dealer versus placing a One Time Order? What are the benefits?
*No charge to become a dealer
*Typically takes 24 hours to become activated
*Tax Exemption
*Access to online resources
How can you still get a 3 or 4 on the online section of call quality when a dealer is not able to get online with you?
*verbally walk them through the steps you are taking online to access the information they requested
If you have a situation that is dealer error, however, the situation continues to escalate and the dealer demands a reprint at no cost...
What must you do?
*Educate the dealer (this is a one time courtesy, etc.)
*You must indicate in your message that is was a dealer error situation (process as a reprint due to dealer push back, how you educated the dealer, etc.)
BA13922-Qty. 75, two color, copy in slate ink, name in navy ink. Name also to be translated into Hebrew on the invite as well. Printed outer envelope with return address in slate ink. Addressing services on outer envelope in slate ink.
BAE29922-Qty. 75, Add design 4327C to the left of the copy centered in navy ink; copy in slate ink. Envelope copy in slate ink.
BAR29922-Qty. 75, Add design 4327C to the left of the copy centered in navy ink; copy in slate ink.
What would be on the quote notes?