Employee Relations & HR
Building and maintaining positive relationships between an organization and it's employees.
What is Employee Relations?
The default tool for coaching documentation.
What is Inspire?
The tool that is used to confirm payroll for my team.
What is Quartz?
You may only use this benefit on a work day and once per day.
What is the meal benefit?
This is the ability to take the perspective of others, including those from diverse cultures and backgrounds and apply that understanding when interacting with them.
What is social awareness?
Paternity, Marriage, and Bereavement are examples of this.
What are examples of Paid Leaves?
Outages/System Issue, Ibex Application issues, Hardware (Headset, Mouse, Keyboard, etc) and Access Card Activation can be solved through this tool.
What is e-service?
These are hours worked by an employee outside of their regular schedule.
What is Overtime?
This is an event that can result in a physical injury or death that happens during or as a consequence of work duties.
What is Occupational accident?
Pause and understand your triggers, try relaxation techniques & recognize that you have a choice in how to respond are steps to improve this
What is Self-Management?
When Audrey let her close friendship with one of her Agents compromise her actions in the workplace.
What is Conflict of Interest?
Service Desk, GSO, GNOC, and Production Support are all examples of this department.
Who is IT department?
Jury Duty, Military Leave, Planned Time Off, and LOA are all examples of this category for WFM team.
What is Planned Absenteeism?
Locker usage, transportation benefit, meal benefit, and security are all cared for by this department.
What is Facilities?
Naming your emotions and quashing negative self-talk are steps to becoming this.
What is self-aware?
5% out of all employees with outstanding performance during the past 6 months can be eligible
What is the ibex. VIP?
I can use this tool to access a course to learn how to perform basic functions in Excel.
What is ibex. One?/What is ibex.U?
These are hours in which Annie was on-site and declared as present but not logged into the phone system.
What are lost hours?
This group helps during important events that can result in an injury or death at work. Training sessions, given by certified personnel, are held every six months.
What is the Emergency Brigade?
Influence, motivation, mentorship and conflict resolution are all elements of this.
What is relationship management?