Cash or Finance?
You have a cash customer that wants to pay with a check. Who should the check be made out to?
Enterprise Vehicle Exchange, Inc.
What is our dealership's ESQI score?
3 month 91-
12 month 94
What should EVERY customer bring with them to their appointment at the dealership.
Valid Driver's license and insurance card.
I'm behind on my sales this month so I'm going to focus on increasing my activities, appointments, and be aggressive on the lot and the phones. I have time to make it up!
Why is the copy room floor LITTERED with random floor mats?
I HAVE NO IDEA. SOMEONE PLEASE EXPLAIN THIS TO ME.
True or False: As a dealership, we miss out on 10 sales a month because they are sub-prime and we can get them done.
False: We miss out on 10 sales a month that are PRIME credit customer that don't end up purchasing with us.
You just finished signing and your CXM hands you a temp tag. What are your next steps to checking the customer into their vehicle?
Go over features, pair the phone, thank them for their business, ask for the survey and referrals.
You have a customer coming for an appointment but the car they want to see is in the Springs. What time should you set them up for the next day?
Noon or later.
None of my customers are ready to buy today. Is it me?
I've done everything right for all of my customer today. They will be back to finish the purchase because I've built value in our product and given them red-carpet service.
Who is Lanre's favorite soccer player
Cristiano Ronaldo
Your customer drives for UBER and has sub-prime credit. What stips will you likely need to get this car on the road?
3 months of bank statements
You just sold a car! When should you follow up with your customer to make sure they are completely satisfied and will complete the survey?
3 days later
Your customer calls in the morning and wants to look at 2 different vehicles that evening that are not at your location. What expectation should you set?
I can probably get my hands on one of these vehicles by the time you come in tonight, but not both. If you had to choose just one to look at, which one do you prefer?
R5 has all the good inventory. It's not fair. How are we supposed to sell cars?
My customer can buy and will buy if I do my job. Build value in our products and our program and provide an exceptional customer experience.
In what country does TJ's oldest daughter reside?
Finland
Is our Preferred Lender penetration above corporate average?
NO. The company does better than we do at getting customers to finance with our lenders.
Corp:68.2%
12R1:59.4%
How can we move a customer from SOMEWHAT to COMPLETELY SATISFIED?
Wow them with white-glove service, don't abandon them in your office, follow the process and find the perfect car, then make it easy for them to take it home!
It's Saturday and you want to sign on a car that is still in certification. What expectation should we set with your customer?
Cert typically takes a few days and a couple to get through detail. Barring any delays, we hope to have you in this car by the end of next week.
UGH, I keep getting all the customers with bad credit and no money.
Because we work with 9 different lenders and have a 98% approval rate, I can help almost any type of customer get into a reliable vehicle.
What was the make and model of Lindsay's first car?
Volkswagen Golf
What products can you sell to your cash customer?
LITERALLY EVERYTHING
Who can list the most accessories?
What is corporate average ESQI Score?
3 month and 12 month is 94
I have an appointment on a specific car this evening, but someone is purchasing that vehicle right now. What should I do?
The right thing to do is to call your customer and be up front and honest with them. In the end that will earn you more trust than waiting until they show up to give them the bad news.
Always have a back up option.
UGGGHHH I just spent 2 hours with these customers, got to the menu, and they walked on me.
I realized now that my customer left that I could have done a better job of fact finding. I bet I could have closed them had I asked more questions. I won't make that mistake again.
Who was the 2nd President of the United States?
John Adams