Professionalism
These are stored for an indefinite amount of time and are audited for content.
Teams messages
All unapproved absences are counted as this.
Unplanned time
This action, which can lead to a loss of trust and a poor customer experience, occurs when a representative ends a call prematurely.
Hanging up on a customer
This should happen as soon as the phone rings to ensure professionalism and a positive customer experience.
Answering calls immediately using the proper greeting
Employees can access the comprehensive guidelines regarding their leave entitlements and procedures in this internal resource.
Inside Unum
Always lock this when you step away.
My computer
Attendance is mandatory throughout these.
Orientation and Training
This unprofessional behavior involves the use of offensive or inappropriate language towards colleagues or customers.
Using profanity
Following this practice makes sure callers are treated respectfully and know how long they'll be waiting.
Proper hold procedures
These type of days off must be used within the calendar year, as any unused days will not be saved for the following year.
Personal days
Be mindful of this in your working area.
Sounds and others in your work environment
If an employee has an unplanned absence for a full or partial day they must do this.
Call manager and leave vm if no answer and call the employee attendance line
Employee Attendance Line (877) 221-3078
Jeff Miller (423) 294-9416
Devina Codes: (803)-678-5841
You CANNOT text these numbers.
Vague, rude, or inappropriate language in emails, reports, or conversations could be described as this.
Unprofessional written/verbal communication
We should only use this when seeking immediate assistance while assisting a customer but not just to chat with coworkers.
Teams messages
Employees are allowed to roll over this amount of their paid time off from year to year.
Up to 40 hours of PTO
Never use these to complain or vent about customers or peers.
Emails and IMs
Failure to notify management and the Employee Attendance Line of the unplanned absence before 8PM EST will result in this.
No Call No Show
This occurs when an employee deliberately misuses system codes to avoid taking calls.
Inappropriate use of phone status codes
This function is appropriate for brief interruptions like coughing or sneezing, but should not be relied on for prolonged periods during a call.
The mute button
Employees are required to utilize this type of leave to account for absences from work.
PTO or Personal Days
It is a job requirement to read these everyday.
Email and IM communications
Accruing more than 40 or more unplanned hours within a fixed 12 month calendar year is considered this.
Unsatisfactory attendance
This behavior involves engaging in tasks or activities with the specific intent of evading responsibilities or assigned duties.
Call avoidance
These types of calls should only be made for specific purposes like addressing dropped calls.
Outbound calls
Employees must send their PTO requests to this department for verification.
Workforce Management