A
You will file Healthy Habits Benefit in ___ if there's an EF.
What is ECS? Customer can also file online
Which mainframe do you use to find Class code?
S1 Chattanooga Mainframe?
Use this tool for inbound/outbound calls and change your AUX code/status.
What is AWS/Amazon Connect?
Used to check if a check/cheque was cashed.
What is Finance Hub?
As of Date is always when?
What is Today's date/current day?
You can search in CCP using __ or ___ to find the customer.
What is SSN or Policy number?
Do you find Traditional or MSH policies in Achieve?
What is Traditional?
File Personal Safety Benefit in __ or __ if there's no EF.
InfoPath or Manual CF. Customer can file on CF
In Achieve, which option in the drop down (at the search bar) allows you to search by SSN?
What it is "Family"?
If ECS is not working where should you file Be Well/HSB claims?
What is InfoPath?
Which source system is Clone?
What is CCP?
__button in CME allows you to see policy provisions.
What is Plan Design?
Under policy system in NL, what should you click to verify the address?
What is Eligibility Feed?
When servicing a claim, which 3 places must the address be verified?
CCP; Eligibility feed in NL and under claimant in NL (in the claim)
In NaviLink, which tab should you search the SSN or Name/DOB?
What is Claim/Coverage tab?
Be Well/HSB claims must be filed in which tool?
What is ECS - Enhanced Claim Submission.
Where would you find the ER's policy number needed to place in the NaviLink policy tab?
What is CIT?
Use this tool to see if policy booklets are available online & find MSH & Group Policy Booklets
What is EDS?
If your Dora, CCP & NaviLink are down, use this system to find provisions and the source system.
What is CME?
Change CCP address using ____ and then document the change in _____.
What is the Excel Macro and CMS?
L70 & CIA policies and located in this source system?
What is Achieve?
2 tools for locating RBCN
What is EDS & S1 Chattanooga Mainframe?
2 places SHI must be checked?
What is "Admin UI in Dora" and "NaviLink"?
CA Mammogram should be filed using?
What is HSB InfoPath?
Benefit amounts for GHI & GACC are only found in?
What is EDS and CAV?