Dialogue Techniques
Crucial when entering any conversation, humility, confidence and skill create this
What is maintaining safety?
Mastering this type of statement helps keep conversations safe and open.
What are I-statements?
Monitor this to avoid getting sidetracked by emotional responses.
What is stress?
This strategy involves imagining the worst-case scenario to help stay grounded.
What is catastrophizing?
Don't engage this communication barrier where one assumes they know all the facts.
What is certainty?
Focus on this to guide a productive conversation
What is mutual purpose?
This type of listening is key in bringing all the crucial conversations skills together effectively.
What is active listening?
This is the foundational skill of dialogue that involves understanding and respecting others' perspectives and feelings.
What is empathy?
This technique involves confirming understanding before adding your own perspective.
What is mirroring?
Focusing on this will help determine a positive result of the crucial conversation
What is the end goal?
The second principle of focusing on what you really want.
What is Start with the Heart?
What you look for when a conversation becomes crucial
What is "Learn to Look"
Content and _____ are the levels you should enter the conversation with.
What is "Process"?
How participants should feel to voice their opinions
What is safe?
These moments are when people's actions disproportionately affect their organizations, their relationships, and their lives.
What are crucial moments?
This strategy involves balancing what you want now with what you want in the future.
What is "Balancing short-term and long-term goal"?
This is essential to focus on and "hear" for effective conversations
What are true facts?
2 mutual conditions that must be present in dialogue to avoid people from getting defensive or disengage from the conversation.
What are “Mutual Respect and Mutual Purpose”?
This technique is about checking in with yourself to make sure you’re not pushing your own agenda too forcefully.
“What is Master My Stories?”
This technique can be used to bring the conversation back on track if it goes off course.
"What is the "STATE" method"
Share your facts, Tell your story, Ask for others paths, Talk tentatively, Encourage Testing