PS, PS, & PS
Persuasive skills can happen 1on1 or in a g______.
group
With interpersonal skills, we should always be supportive and R_______.
Respectful. Hopefully you remember the other 2 Rs.
Communication with empathy b_i_d_ t_u_t.
builds trust
Big Truss
How did we abbreviate "communication" this week?
Comm.
Too long of a pause on the phone creates the impression that something is w_____.
wrong
When you're good at public speaking and presentation skills, people will say "That's a _______."
That's a LEADER.
At work we are constantly working under p_______.
pressure
Give an example of a time you received positive feedback at school.
Many correct answers.
Help your group by asking great _________.
questions
Fill any pauses with helpful detailed i_______ like "I'm looking that up for you now."
information
It's unusual that E____-L_____ employees are good at public speaking.
Entry-level
Good l_____ are good listeners.
leaders
It's easy for people to get d_ _ ens _ _ _ when getting feedback that isn't totally positive.
defensive
Help your group by trying to provide h_l_f_l info and to offer a POV (point of view).
helpful
Who released "Hotline Bling" in July 2015?
Drake
At work, we are constantly making requests for a______ & s______.
approval & support
Remove ________ and prepare to get the message.
distractions
Communicating with empathy creates more positive _ut_ _ _ _ s.
outcomes
We can improve our nonverbal communication with some ____-awar____.
self-awareness
Your frustrated work emails should follow the steps of Write, Take a _____, Read and Revise, Send it!
Break
Public speaking legend MLK Jr made his "I have a dream" speech in front of the Lincoln Memorial in August 19__.
1963
If you got that right then YOU'RE a legend too.
Good listening is a __________. Name one of Thanos' superhuman abilities.
superpower
There are many, but most will say strength.
The point of feedback is to help people _______. (2 acceptable answers)
improve (or ) develop
The story of the guy who almost ruined his career with terrible non-verbal communication would ____ his _____ and make _______ faces.
roll his eyes and make frustrated faces.
Your emails should be organized, clear, and _______.
concise