Promotions
A Customer With No Mobile Qualifies for What Promo
Free Line For 1 YR
Where Should We Be Meeting Our Customers
Green Zone
What Time Can You Unlock Phones At Night?
8:00 Pm / When Store Is Closed
Our Goal For Mobile Opportunity Is ?
8%
How long Bree been with the company?
7 years
Cost For A New Mobile Customer Getting 1 Line Unlimited Plus Premium
20$
A Brand New Customer Should Be Informed About What Services?
All 4(Int/Video/DHP/Mobile)
A Customer Who Has a Past Due Internet Account, Wanting Mobile, Has to do what?
Pay Past Due Amount. Get Phone Same Day
The Goal for Accessories Is?
30%
Outside of Mason who is Breanna next favorite person?
Her dad
Customer with 2 Unl Plus Lines adding another Unl Plus line, will increase their bill how much?
10$
If a customer refuses your sales recommendation, what should be done FIRST?
Ask questions to uncover why/ Re-Offer
How Many Registers Must Be Open To Take Payments at the end of the day?
Atleast 1
Our Goal For Video Opportunity Is What?
10%
How old is Bree
33
3 Year Promo Offers Include What Services
Int/Vid/Mobile
Before Making An Offer What Part Of SOS Should Be Completed?
Discovery
What Can the customer get from the New Save Offer?
Free Int For 3 Months
Premier 20$ for 2 Years
Gig for 30$ for 2 Years
To Reach Our Goal For Int Upgrades For Every 3 Opportunities, We Have To Convert?
1(33.33%)(Goal 30%)
Whats Bree favorite college team?
Gamecocks WBB
To Qualify for Internet Forever , What must the customer do?
New Int
4 Lines
2 Lines Must be Ported
What Does a Correct Greeting Sound Like
Welcome to Spectrum
Name
Seamless Connectivity and Entertainment Needs
What are 3 things that should be done when a sale cant be closed in the moment.
Follow Up Form
Put In Follow Up Chat
Follow Up
What Is The Goal For NPS%
50%
What is Bree son name?
Mason