TND History
Top Notch was started in which US town?
What is Honesdale?
True or False, TND's PA location has their own keying department.
What is true?
After an order is placed, the customer receives this piece of information.
What is an order acknowledgment (confirmation)?
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RMA is the acronym for this notice that the customer is able to return their item.
What is Return Materials Authorization?
Which TND location was recently acquired in December 2015?
What is Boyle & Chase (Hingham/Boston MA)?
Top Notch currently has how many locations?
What is 4?
TND currently has this many Sales Specialists.
What is 21?
On average, our receptionist takes this many calls per day. Is it 100, 200, 300, 400, or 800?
What is 400?
This two letter acronym is commonly used to reference our warehouses.
What is DC?
Top Notch started business in what year?
What is 1975?
True or false, our warehouses stock both commercial and residential products.
What is true?
DAILY DOUBLE!
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Starting with the letter "S" this became the foundation of Top Notch.
What is service?
When an error is made by the salesperson when entering the order (the wrong item) is it considered this acronym.
What is OE (order entry error)?
Top Notch started in this type of structure.
What is a barn?
She is the warehouse manager in our PA location. We will take first name, last name or both.
Who is Agnes Johnson?
Door hardware codes include this which means the color/shade of the item.
What is the finish?
Standard restock fee is this percentage.
What is 25%?
This acronym is commonly used when items need to be sent back to the vendor to be returned.
What is RTV?
Top Notch started by carrying what specific line (brand) of Hardware?
What is Schlage?
True or false, we can only send to 48 out of 50 United States.
What is false?
Top Notch is the largest distributor in the country of this hardware brand.
What is Baldwin?
This online platform allows customers to place orders, request a RMA and check stock.
What is the estore (topnotchinc.com)?
The acronym EDI stands for this common ecommerce term.
What is Electronic Data Interchange?