Check In
If a guest is using a friends membership what do they have to have?
Their platinum card. Duh
The two sheets that are completed during your shift and put on JJ's desk at the end of your shift.
- Daily Club Check
- Daily Recap Sheet
4 Core Values:
- Caring
- Excellence
- Fun
- One Team
If someone is having issues booking a free platinum reservation?
Write it down as an opportunity on the daily recap sheet and let the platinum member know that JJ will email them our platinum reservation link.
How much can a guest expect to pay to golf from 11am - 1pm on a Wednesday? (Total Cost)
$68
What are the only two exceptions to checking a guests I.D.
- You know them personally and can vouch for their identity.
- They have the membership card w/them
What are the membership perks for our Platinum Club 1-2 membership?
- Free Golf Monday - Friday open - 5pm
- 20% off food and non-alcoholic beverages.
- 20% off retail
- Complimentary lifetime memberships
Topgolf's purpose:
to connect people in meaningful ways through the experiences we create, the innovation we champion, and the good we do.
What can credits be used for?
Gameplay outside of platinum hours. (These credits are going away June 2022)
- CANNOT be used for food & beverage or retail.
What has historically been the most successful prospecting method for finding membership leads.
- Connecting with business events that are going on throughout the day.
What are the club options available for our Platinum Elite Members?
- MRH Regular
- MRH Stiff
- MLH Regular
- WRH Regular
- WRH Stiff
- WLH Regular
What are the Platinum Elite hours throughout the week?
- Monday: Open-Close
- Tuesday: Open-Close
- Wednesday: Open-Close
- Thursday: Open-5pm
- Friday: Open-5pm
- Saturday: Open-Noon
- Sunday: Open-Noon, 5pm-Close
What does the T.O.P. in Topgolf stand for?
Target Oriented Practice
Can someone buy a platinum membership with a check?
Yes but it has to be a company check (CANNOT be a personal check)
What is included in the Platinum Flex Package?
- First bay included with membership
- Second bay rental at 20% off gameplay
- Complimentary Lifetime Memberships for all Guests
- 10% off food and non-alcoholic beverages
Optimal Max amount of platinum guests for each bayhost?
- Max of two per bayhost if possible.
Platinum Memberships are not valid at. (5 possible answers)
- Topgolf Las Vegas
- Topgolf Lounge
- Toptracer Range
- Swing Suite
- International Topgolf Locations
What year and where was the first Topgolf venue created?
2000, Watford in the United Kingdom
Can a platinum member switch the primary on their account?
Yes, if the primary change is needed, the new primary needs to complete the T&C's and return the signed document for the change to be completed.
What are the types of Callaway clubs?
Drivers:
Woods:
Hybrid:
Irons:
Drivers: Callaway Mavericks
Woods: Callaway Epic Flash
Hybrid: Callaway Big Bertha
Irons: Callaway Big Bertha
Process after putting a Platinum Elite at the top of the waitlist?
- Check with starter to get an accurate wait time
- Look at farthest plotted reservation and see if you can switch that to get platinum member out sooner.
- Check in with platinum member to let them know accurate wait time.
What are the three things you need to sign up a Platinum Member with a Hero's discount
- Signed T&C's
- Signed Membership Agreement w/signers
- Photocopy of Military/Medical/Teacher I.D.
How many venues does Topgolf own and operate?
70 venues in 5 countries
(have to guess within 10)
How can platinum members split payments on a membership between signers?
We would need to process a split payment with checks (only a company check, NOT personal).
Platinum Member issues that cannot be resolved in venue: (5)
- Adding/removing designated individuals
- Changing payment method
- Booking an event
- Cancelling a membership
- Accessing an invoice for renewal