Up to 3 topics allowed
"I finally received Rogue's food. However, the package was left in an insecure location and my phone was never called to tell me it was delivered and it was not delivered to the leasing office (which is a secure location)."
Delivery experience | Delivery issue
"In the labels, the protein content is low compared to our puppy kibble we were feeding before (11% in beef compared to 27% in kibble). Is this accurate and can you explain please how a mostly meat food is lower in protein than a kibble?"
General | Nutrition Support Handoff
"They won’t eat the food. I didn’t want a second order but it’s already shipped. I would like a refund…"
Account Management | Cancel
Dog Response | Dog Not Eating | Never ate food
Billing & Pricing | Refund request
Hello, if it’s not too late hold off for a few days on preparing Newt’s food. Taking him to the vet this morning.
Order Management | Delay order | Other
"I wanted to consult with someone about the fact that as of recently (3 weeks or so), Peaches has been having continuing digestive problems and I’m wondering if it is related to her diet with Farmer’s Dog."
Dog Response | Sick dog
We are currently using the Farmer's Dog for our dog Isabella and will be traveling in our RV where freezer and refrigerator space is at a premium. We would like to investigate making our own with your recipes and additive packs.
DIY | Sign up | Switch from Fresh
I need to cancel this food service My girls are not doing well on it at all.
Account Management | Cancel
Dog Response | Sick Dog
He is almost out of food. Can it come sooner? I threw by the beef away. He won’t eat beef. Jazzabelle.
Order Management | Rush order | Other
Order Management | Edit recipes | Update Recipes
Dog Response | Dog Not Eating | Stopped eating after trial
Need order delayed until November 18 delivery bc we will be on vacation November 12 thru November 17
Order Management | Delay order | Traveling
Hola buenas tardes me puede recomendar comida fresca de cabra y pez para mi perros nina Rivera y peligro Rivera ya están inscritos
Non English Inquiries
I had already asked to cancel my subscription and see that there will be another order delivered to my address from November 5-6th. I will not be accepting it as I canceled and I am not in the state.
Account Management | Cancel
Order Management | Cancel billed order | Customer does not want any additional recurring orders
I’m trying to get food ordered and it says your website is not working. I need food delivered this week. I’m running low due to feeding them a higher amount.
Order Management | Rush order | Feeding more than planned
We have a new puppy and would like to start him on a plan. I'm having trouble taking our late dog Mozart's information off (and might have accidentally ordered a new batch of food for Mozart--was trying to enter new information and the website seemed to let me do this only if I reactivated). Could you please cancel the order (if in fact there was one entered) and delete Mozart's information. Then I will enter our new dog's information.
Account Management | Add Dog
Account Management | Reactivate
Account Management | Remove Dog
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System & Administrative | Spam
Hello. I have signed up to receive food through the Farmer's Dog company. I am a veterinarian and understand that there is a 50% discount for veterinary professionals.
Billing & Pricing | Vet Pro Discount Inquiry
General | Veterinary Industry Handoff
We would like to temporarily pause Ella's subscription. I would appreciate your assistance in this matter. Thank you.
Account Management | Temporary pause request
Account Management | Cancel
Thank you so much for the plant you sent us after we lost our precious Lacey…it was so thoughtful of you!
General | Surprise & Delight/plant acknowledgement
I recently found a long hair in my dog’s food. Is there anything that can be done about it ?
General | Reactive Outreach Handoff