Topline Jeopardy

Part Knowledge

100

What does it mean for a part number to be in brackets?

It is an end of life item and out of production

300

What E-tec products do we carry?

A select variety of sockets

500

You have a customer looking to do ball to wedge bonding and wants to know what wire type to use; gold round, gold ribbon, aluminum round or aluminum ribbon. What type does the customer need?

Gold Round Wire

Order Entry

100

Where do you send approval requests for terms orders?

[e-mail]

300

What 3 things are needed in an approval request email?

1.SO#

2. Order total

3. Reason for failure

500

When sending a Pre-Auth request to Danielle or Crystal  via skype what 6 things should be included?

1. SO#

2. Dollar Amount

3. Name on Card

4. Any billing differences

5. If order is PPA, tell us that

6. If order has sales tax, tell us that

Sales Order Forms

100

What 3 basic things besides the product and quantity need to be included when filling out an Order Form

1.Customer number

2.SO# 

3.Quote number.

300

What piece of customer information is required to receive order confirmation?

Customer email

500

What should you always check before entering an order to make sure you get credit for your work?

The Customer number to confirm it is in your initials

Tie Breaker

100

Why do most nurses always carry a red crayon?

Because they need to draw blood

Starter

100

what do you call an Italian moose with 2 short legs and conflicting political views?

Mussolini