Program
Billing/Account
Admin Systems
Platform
Random
100
What is Topstep? What do you guys do?
One-step simulated trading evaluation with real-time data that allows traders to be funded after passing.
100
Yes or No: Can traders use PayPal to pay for their activation fees?
No
100
True or False: Trader Support Specialists can create Express Funded Accounts
False
100
True or False: The Trailing Personal Daily Loss Limit trails the highest balance reached after enablement, allowing for a dynamic drawdown from the most recent peak.
True
100
True or false: Winning days from a trader's Express Funded Account will carry over to a Live Funded Account.
False
200
What account sizes do you have?
50K, 100K, and 150K
200
Why are traders unable to make additional purchases after acquiring their first Trading Combine?
They will need to complete their KYC
200
True or False: Bankable Resets do not replace the Reset-at-Rebill?
False
200
Where is TopstepX Changelog located?
The TopstepX changelog is now located inside of the platform
200
Can you explain how I can trade on my account even though I broke the rule yesterday?
Traders' accounts will remain ineligible for funding until it's Reset, but they can still trade on an ineligible account for practice once the markets reopen.
300
What is the cost of your program?
50K : $49
100K: $99
150K: $149
300
The trader forgot to cancel their subscription and was rebilled 2 days ago. How would you handle this?
1. Check if they have traded on the account
2. If they did not, cancel the subscription > close the account
3. Refund the rebill.
4. Note account
5. Let them know it is a OTE
300
Find the Macro: Trader reaches out to update their email address.
General - Email Change Request
300
Why is ES showing on the chart instead of NQ?
The trader was unable to link their charts successfully.
300
True or False
Reset credits do not expire.
FALSE
400
What is the Consistency Target? What happens if I exceed the daily target?
The trader cannot exceed 50% of their profit target in a single trading day without it resulting in a profit target increase.
Should a trader go above the consistency target, they will have to make additional profits.
400
What does decline code 14 mean?
Invalid card number
400
True or False: You will need to add notes to a trader's account any time changes have occurred. I.E: Refunds, reset the account, updated email, reset credits, etc.
True
400
The trader is receiving an "order rejected" message in their 50K XFA account for a limit order with 4 contracts. Why are they receiving the error message?
HINT: Their account balance is $500.
The trader has to follow the Scaling Plan. They can only trade up to 2 contracts
400
How many accounts can I have?
Unlimited TC, 5 XFAs, and 1 Live
Traders can only purchase 10 TC per month
500
What are the differences in parameters between the Combine and XFA?
Scaling Plan on XFA and no consistency target
500
True or False: If a trader says they've been charged or are receiving declines (or the "oop,s there was a problem with your payment" message) -- they may be experiencing issues with 2D Secure.
False - 3D Secure.
500
Why can't all of a trader's orders be seen in the trade history in TopstepX Admin?
Because the trade history only shows completed/round-turn trades, while the order history will show all orders, including those that were canceled or rejected.
500
Why won't the trader's market orders close/flatten after clicking 'cancel all'?
Cancel All is for all working (pending/unfilled) orders
500
Explain how the Live Funded Account starting balance works
Traders moving into a Live Funded Account will have a starting balance based on their total balance across all Express Funded Accounts. Your Live Funded Account starting balance will now be set by your total Express Funded Account balance(s), up to $50K, $100K, or $150K (your largest Express Funded Account size).
If your total balance is less than your max, you bring over your full total balance.
If your total balance is greater than your max, you are limited to your largest Express Funded Account size.