NCS
Here you'll be able to see the customer's account history
What is the stack.
Customer must have this on their account
What is an email address
Toronto Star was started in this year
What is 1892
What is estart.
1003854 represents this in Naviga
What is an account number
You must do this in BLOX before proceeding with searching for an account
What is making sure you are on the correct hub.
This area is where you go to cancel your online subsciption
What is manage subscription
Nicole MacIntyre currently holds this position in Toronto Star.
Who is the editor in chief.
Here you can connect with your co-workers.
What is Chat CX
Changing the first name to Estate of is done when cancelling this account
What is a deceased account
This program is used to leave notes, save phone numbers for the BLOX account
This troubleshooting technique is done when a customer calls in, complaining about the size of the font on the Epaper or Today's paper.
What is suggesting to adjust the size of their font or have the paper spoken to them.
Toronto Star use to be known as this due to their evening edition
The evening star
This internal website is know as the google of Concentrix.
What is CORE
These 3 steps must be done when there is a missed delivery
What is placing a complaint on the account, sending a message to the carrier, and placing a credit if needed.
These 3 methods are used when looking for an account in BLOX
What is searching using email address, first/last name, or transaction ID
A customer has called in, complaining that they are being prompted to sign up, however they are already a subscriber.
What is a paywall
This online feature started in 2024, and gives the subscriber the ability to look at past editions
What are the achieves.
When something is not working on your computer, where do you go to put in a ticket?
What is solvnow.
These 3 things needs to be completed when there has been a missed delivery, but not a critical delivery complaint.
What is doing a complaint, and message to the carrier, and credit applied if no redelivery.
What is an apple ID hidden relay?
This troubleshoot step is usually the first step used when a customer is complaining about login issues
What is sign out and sign back in
These are the 6 Metroland publications
What is HS, WR, SCS, WT, NFR, and PE