NCS
Here you'll be able to see the customer's account history
What is the stack.
Customer must have this on their account
What is an email address
Toronto Star was started in this year
What is 1892
What is estart.
1003854 represents this in Naviga
What is an account number
You must do this in BLOX before proceeding with searching for an account
What is making sure you are on the correct hub.
This area is where you go to cancel your online subsciption
What is manage subscription
Nicole MacIntyre hold this position.
Who is the editor in chief at the Toronto Star.
Here you can connect with your co-workers.
What is Chat CX
Changing the first name to Estate of is done when cancelling this account
What is a deceased account
This file is to be opened daily in order to get the correct promos for the customers
What is the active day files on Share point.
This feature of the epaper allows you to change what language the paper is seen in.
What is translate
These titles are held by Brenda Yarwood and Carmella Atkinson
What are Manager and assistant Manager of Toronto Star Customer service and our clients.
This app is used for payroll
What is Daily Pay
These 3 steps must be done when there is a missed delivery
What is placing a complaint on the account, sending a message to the carrier, and placing a credit if needed.
You need to do these three steps when doing a save with a refund
What is change rate, refund and change expiry date to tomorrow.
Today's news shows these to the customer when clicked on
What is all the headlines from today's paper
MMG and SMG are acronyms for these publications
What is Metroland Media Group and Star Media Group.
These numbers are used to figure out if you are hitting your goals
What are KPI's.
These 3 things needs to be completed when there has been a missed delivery, but not a critical delivery complaint.
What is doing a complaint, and message to the carrier, and credit applied if no redelivery.
This area is where you will be able to tell what paper you are working on.
What are the Metroland hub and The Star hub.
This login is used for gaining access to all the digital publications by staff
What is your BLOX login
The owner and publisher of The Toronto Star and Metroland publications.
Who is Jordan Bitove.
We are ONE team, ONE Company is part of this statement.
What is Concentrix Culture.