Who Ya Gonna Call
You smell marijuana in a client's room. Which On-Call department do you contact first?
Program On-Call
If there are no pre-printed, blank intake or discharge forms, where can they be found?
The GREEN reference binder.
What is the first thing we confirm when a family member or friend calls the house phone for a client?
If an ROI is on file.
When is the best time to document group notes?
Right after the group!
How many hours in advance should you give your supervisor, when you need to call out for a shift?
At least 2 hours.
It is 10pm and a client would like to change their afternoon allergy dosage. Who do you call?
TRICK QUESTION - you don't call anyone. This is not considered an emergency and an email to the appropriate members of leadership would suffice.
If a client asks about who is doing group today for 2pm where do you redirect them to?
The group schedule is located downstairs next to the whiteboard where they can see the entire weeks group
What is the time frame for completing admission paperwork?
24 hours! Ahhhhh!
Do we use client and staff names when documenting observations on the EOSR?
No - We never want to use names. We can use the staff title, and the client room # to specify.
Where is the MHC Handbook located?
In Gusto
Where is one place you can find the On-Call Personnel Sheet?
Your new hire training binder, hanging on the side of the med cabinet, in the Burgener House Chat under "Files"
Where would I find the appropriate workflow/procedure to handle an AMA?
Green Reference Binder!
What is the proper way to document fridge and freezer temps? How often do we check fridge and freezer temps?
Time, Staff Initials, Temperature/# on thermostat. They are checked once daily.
What are the 3 things that warrant being placed on the "Hot Spot" in the EOSR?
Clinical interventions, Out-of-the-ordinary behaviors, medical concerns
How many hours of paid sick time do you get per calendar year?
40 hours
If we are out of paper towels and toilet paper on the weekend, do you need to contact program to ask permission to buy them?
No those are house necessities that you can purchase one package of each and notify your manager by email to order more on monday.
Which HR email do you ask for any paycheck questions or information? Where can you find this HR contact sheet?
Payroll@mhcsandiego.com and there is a contact sheet on the side of the lockers.
Which personal items of the clients are allowed to be kept in the shower?
None - Clients must store all shower items in their caddies.
On the Med Log, for a PRN, what needs to be documented in the comment section of Kipu?
"PRN taken for ______ rated _/10"
Are crocs an acceptable form of shoewear?
No.
If a client self harms and there is blood on the injury and then talks about wanting to AMA who do you contact first
Medical on call first so they can assess the wound/injury.
If a staff member needed a list of professional emergency contacts, where would they find them?
Hanging on the side of the med cabinet, or within our postings at the entrance of the house.
What are 5 items that should be in all client welcome baskets?
Acceptable answers include: Client handbook, hair brush, chapstick, toothbrush, gratitude journal, composition notebook, toothpaste, shampoo, conditioner, composition notebook, body wash, loofah, hair tie
Name 1 of the 4 documents that need to be signed within 4 hours of admission?
Consent for Treatment, Admissions Agreement, DHCS 5103 (Healthcare Questionnaire & Initial Screening Questions), LIC 613: Personal Rights
What are the 2 things that must be completed prior to starting your employment at MHC?
LiveScan background check and pre-employment physical.