Law Ruler
This is where you find general case questions
What is the Form tab
This is the button you click that opens Law Ruler
Web Form
This is how you would dispo in Vici and Lawruler if PNC states "take me off your list" "Wrong number"
What is DNC
Channel for any updates, notices, or information sharing needed for the entire office
What is General
Without alerting the PNC at the beginning of the call, using this phrase, you could be out of call center compliance
What is "this call is recorded for quality assurance"
This is the tab where you would go to send a text to a PNC
What is Communications Tab
This is the first step in transferring a PNC
What is Park Call
You may only use this dispo in Lawruler if you are actively doing the intake on a new lead
What is Intake Under Review
This is the channel for posting the criteria for newly opened campaigns and updates to cases
What is Case Criteria
True or False: The marketing source should ALWAYS be mentioned
False
This is the status where the PNC has signed but PD needs more information.
What is FLAGGED
True or False: It is never acceptable to blind transfer a PNC
What is True
This is the dispo you would use in Lawruler if the PNC does not meet the criteria
What is Disqualified
Channel for requesting help for any computer or software issues
What is Tech Support
You must put the PNC on a brief hold during the intake to complete this process with a Lead or Supervisor
What is Verify
This is the first step when someone doesn't have a file in law ruler
What is Create a New Intake
These are the statuses in VICI that allow you to accept inbound calls or make outbound calls
What is Paused or Active
Use this dispo in Vici when a call goes to voicemail
What is Answering Machine
This is the channel that has all the necessary links and bookmarks for when you are first setting up your computer
What is Getting Started Channel
True or False: You do not need permission from PNC to send the e-sign
False
This is where you go to send the E-Sign
What is Documents Tab
You must hear her voice to know you're successfully logged into vici
Who is The Vici Lady
This is the Vici dispo you use after transferring a signed PNC to the processing department
What is Signed Esign Xfer
Channel used for requesting a PD agent for transfer
What is No PD Available Hotline
This is what you do when a PNC gives an objection on why they can't stay on the phone or sign now
What is a Rebuttal