Credibility and Rapport
Trainee's number one need is _____________
Trainee's number one fear is _____________
feel safe with you
look foolish in front of peers
when writing the credentials, focus on the Trainee's _______, not the trainer's ____________
needs, achievements
There are three things people need to do by the end of training
•Remember key stuff
•Understand key concept
•Do key tasks
Categorize questions into:
•In-scope questions
•Out-of-scope questions
Know-it-alls:
behave like experts but are not.
They lack the expertise but still seek the spotlight
Have an “opinion” on everything
What is the difference between a BOUNDARY and an EXPECTATION?
•Boundary: What I am going to do -> I can enforce
•Expectation: What I want you to do -> I cannot enforce
To describe credentials, think about how you will relieve a __________ or enhance a ____________
pain point, pleasure point
The four Adult Learning Styles are:
Step Learner, Talk Learner, Research Learner, Create Learner
There are three things you cannot fake:
•Enthusiasm
•Sincerity
•Smile
If you, as the trainer, feel threatened, challenged, or provoked, the trainee is likely seeking the mistaken goal of ________
Power
The first break must be used strategically. A trainer can do one of the following three things:
Handle challenging trainees
Identify trainees with questions
Have fun with individuals
Takeaways can be crafted by answering the following question for each topic: “What tangible, measurable benefit does this takeaway give to the trainees that they can put into action right away?”
Format answer using the following formula:
Start with an action verb
Use seven words or less
Use familiar words
The top 3 times to work the room are:
•Whenever the trainees are doing steps.
•When you want to check in on a few “slow trainees”.
•When you feel like you’re losing their “follow along”
It's appropriate to move from the sweet spot for the following reasons:
(state 2 to 3 reasons)
•Making a point
•Walk towards overhead screen to point at something
•Move back to driver position
•Move towards class for demonstration purposes
•Write on the board or using visual aids
•When someone asks a question, take one step forward
The two poles of negative emotions are:
Anger and Anxiety
Some common signs that show nervousness are:
Loosening one’s collar
Shifting one’s weight
Overusing the mouse in a demo
Crossing and uncrossing one’s arms and (when seated) legs
Blinking excessively
Pacing back and forth
Overusing one’s hands with constant hand movement
Rubbing one’s hands, arms, and so on
Smiling inappropriately
Looking away from the audience (up, down, left, or right)
Smirking
Covering or touching one’s face
Widening one’s eyes for no reason
Putting one’s hands in the Tyrannosaurus rex position, in one’s pockets, or behind one’s back
Raising one’s eyebrows for no reason
Letting one’s mouth hang open
A good lesson hook tells trainees:
• Why they should care about this class? (Happiness, Success, Freedom)
• What they are going to learn in this class?
•What’s in this class for me?
•Vocabulary they all know
•In one sentence
•Call for answers ONLY from experts
•Give some context for the answer
•Ask that the experts answer for the benefit of non-experts
You must master material thoroughly that a split of a second glance is enough.
Before you take a glance, you must:
•Come up with question about future material
•“Think about this for a second”
•Direct audience to look at screen
•Ask for questions
•Direct them to write something down
•Direct them to look at handout
•Direct them to highlight something
According to Rudolf Dreikurs’ Theory for Distracted Behavior, individuals pursue “mistaken goals” to find their place. They may:
•Seek attention or power
•Attempt to get revenge
•Withdraw into apathy
Focusing on the trainees BEFORE class starts is important because it:
(give 2 to 3 reasons)
•Allows them to begin feeling safe and excited about learning from you
•Makes you less nervous; redirects focus from internal anxiety to external interaction
•Makes the room less formal and more relaxed
•Gives you a quick informal way to assess the audience’s mood, energy levels, and responsiveness
•Serves as a warm up for your voice
•Acts as a transition for a smooth start
The theory and practice of Andragogy, popularized by Malcolm Knowles, revolves around the following assumptions:
(state 3 to 4 assumptions)
•Autonomy/Self-Concept
•Prior Experience
•Readiness to learn
•Immediate Applications
•Motivation to learn
•Need to know
There are 4 criteria for Leading Questions:
•There has to be a right answer.
•The trainees have not yet been taught the answer.
•The trainees can figure out the answer.
•The answer requires some thought.
Paraphrasing serves several purposes:
(state at least 2 to3 purposes)
•Ensures that everyone in the room hears the question.
•Helps the questioner make sure the question really gets at what he or she wants to know
•Helps you be certain you interpret the question accurately.
•Gives you a neutral way to respond to every question
•Buys you time to decide whether to answer the question now or to postpone it
•Proves you’ve really been listening and you care about the person.
Reasons why Trainers use Rudolf Dreikurs’ Theory for Distracted Behavior
•It identifies the root cause
•You are the diagnostic tool
•It replaces punishment with "Logical Consequences“
•It focuses on encouragement over praise