Billing
The page shows the current devices being financed on the account.
What is the EC Summary?
Customers from select carriers who port over to T-Mobile can keep their eligible phone and we'll reimburse them for their remaining device payment plan in this promotion.
What is Keep and Switch?
This is the collection hold that you will use when a customer can't make their payment arrangement so we can keep their service on?
What is a trick question? We don't use collection holds for that!
This feature allows customers in the US to make calls to other countries at a discounted rate.
What is Stateside International?
Kirsten has 2 dogs that are her world. These are their names.
Who are Milo and Znuni?
This page helps with changing a due date for a customer.
What is Bill Cycles?
This weekly free offer gives customers a chance to win prizes and earn free stuff.
What is T-Mobile Tuesdays?
This type of trade in credit is given when a new phone is purchased in store and the trade in is collected at the store.
What is an Instant Trade in?
JUMP! is included in this feature.
What is Protection 360?
This is Kirsten's favorite reality show.
What is Vanderpump Rules?
The entire bill cycle.
This is the type of credit a customer will receive for a device promotion.
What is a Recurring Device Credit (RDC)?
This is the form you file when a customer claims that they never received their new device.
What is a Handset Research Form (HRF)?
This is the cost per minute while in Djibouti?
What is $4.19/min?
Kirsten does NOT like this farm animal.
What are Chickens?
This is the cost of a bill reprint.
What is 1 free per year, then $5 per reprint?
This expired offer can receive up to $10 back per line when they use 2GB or less in a billing cycle.
What is Kickback?
What feature allows PAH to control data usage, filter web content, provide location, and more?
What is FamilyMode?
This is Kirsten's favorite Taylor Swift album.
What is Folklore?
These 2 types of features are not prorated when added mid-cycle.
What are data and international features?
This is the website where customers can check their rebate status.
What is promotions.t-mobile.com?
You will want to use this doc to help identify and support potential fraud victims with account changes, payment & adjustments, orders, etc.
What is Fraud Call Scenarios?
Customers can add one of these to help while travelling internationally to avoid additional charges and get faster data.
What is an International Data Roaming Pass?
This is Kirsten's favorite movie.
What is The Breakfast Club?