Diggin' in to TL...
On the vehicle screen, what information do you input that could result in a TL?
What is: Vehicle Age, Mileage, Damage Severity, Damage panels selected, Airbags
IV had accident two days ago, prompting TL, was able to drive their vehicle home. Does not decline moving the vehicle.
What is set up Copart?
Under which main tab in Navigator do you locate the salvage screen?
What is exposures tab?
Where can the customer view their UPS Tracking number for the TL paperwork package?
What is, their online portal/account?
Where do you input the seller code?
How can you determine if a veh is a TL for a status call?
What is..
Notes, services screen, documents TL paperwork sent
INSD vehicle is at tow yard from accident last night, IV is prompting TL..
What is set up Copart?
What status do you update the "Salvage Status" to?
What is Active?
How should the insured/claimant expect to receive their TL paperwork?
What is.. the total loss paperwork package will be emailed/mailed to customer via UPS from the adjuster.
Can the customer go to the salvage yard to get personal items?
What is..
Yes, they will need the lot/stock# and ID
What company/vendor moves IV to storage free assessment facility?
What is Copart?
INSD is adamant that their vehicle is not a TL and does not want their vehicle moved to Copart.
What is, set secondary tow (Agero) from tow yard to GRN or SOC, do not set Copart.
GRN-would be first appraisal choice
SOC- would be express review-other (following COVID guidelines)
Where do you create the salvage stock number and where do you input the stock number in the salvage screen?
what is..
Lot # in Copart Assignment & Stock #in the Salvage Screen?
What is the contact expectation for a total loss adjuster?
What is one business day?
Define TLEP, FLDP, STLE, SAPL?
What is..
TLEP- Total Loss Express
FLDP- Vehicle Already Inspected (Field)
STLE- Safeco Total Loss Express
SAPL- Field Appraisal Channeling (Field)
In which 3 states does the license plate stay on the vehicle?
What is CA, MN, RI (unless personalized), OK (unless tribal)
INSD vehicle is a possible TL at an accident scene.
What is, set up accident scene to tow (Agero) to secure location, then set up Copart?
Once under the exposures tab, what do you click to enter salvage information?
What is.. clicking the insured's collision or comprehensive exposure?
How many days do you set rental for TL non-drivable vehicle?
What are the 3 states where Total Loss Express is not an available option?
What is, MA, RI, VT?
How many business days does Copart pick up?
Does Copart pick up on weekends?
What is 2 business days, and no.
IV was involved in a fire and prompted a TL, IV only has liability.
What is, no services can be set.
How do you input the salvage yard information?
What is..
Click small grey arrow next to salvage service and then search.
Enter salvage yards phone number and click search.
Verify correct salvage yards address from the assignment in Copart.
Click Select next to the correct location.
What is the expectation we are telling the Insured if they do not grant permission to move the vehicle, and their vehicle is currently in a tow yard?
What is.. we will cover charges through next business day.
What happens when a stolen vehicle is recovered after we have paid for the total loss of the vehicle?
The customer may not take possession.
The customer may collect any personal items in the vehicle.