Quality
Performance
Define quality characteristic performance?
A fundamental attribute of TQM is
Top management's direct involvement
An assignable cause is generally known to
worker
Why do we use Control chart?
Inspection assures that
Product meets specification
ISO
International organization for standard
Vision states
Where the company wants to be in the long run
A Pareto chart shows
The vital few from the trivial many
Drawing control charts requires
Calculation of statistics from data
Flow charts indicate
How inputs get processed into outputs
EMS
Environmental management system
Systematic problem solving requires
Defining the problem to be solved
Efficiency means
Resources are made the most of
SPC helps determine
If assignable causes are disturbing the process
Process Diagnosis determines
The possible cause of a failure
A fundamental attribute of TQM
6 pillars of TQM.
Benchmarking determines
How company is doing relative to others
A problem definition should include
What the problem is and what it is not
A control chart displays
Process variability
Design of Experiments implies
A method to find factor effects
Process capability =1 indicates that
Some fraction of production is outside specs
Problem solving begins with
Problem identification
Service quality cannot be managed when
Customer expectations are not known
A sampling plan helps in
Rejecting lots that are of unacceptable quality
Cost of quality is really...
A way to prioritize actions